Personal Shopper Lead - Sam's

Walmart • Eagan, MN

5d • $23 - $31 • Onsite

About The Position

The Personal Shopper Lead supports management in supervising associates and overseeing Sam’s Club ecommerce and Club Pickup operations. The role assigns duties, trains and guides associates, communicates goals, supports recruiting and scheduling activities, and helps resolve member and customer issues. It also ensures safety and compliance with company policies and procedures.

The position oversees ecommerce programs such as Club Pickup and Ship From Club, monitors customer feedback and key performance indicators, and supports accurate fulfillment, order staging, equipment readiness, staffing, and operational performance. The lead evaluates Club Pickup processes, identifies operational gaps, and implements or supports improvements to productivity and quality.

The role also provides member service, maintains sales-floor presentation and merchandise, and supports teams in meeting business needs. The position models company values and standards of ethics and integrity, helps develop associates, and contributes to a respectful, inclusive, and continuously improving workplace.

Requirements

• Must be 18 years of age or older.
• Must successfully complete all job-required trainings and assessments within the prescribed time period if selected.

Responsibilities

• Assist management with supervising associates, assigning duties, communicating goals, training associates, providing direction, and supporting recruiting, hiring, scheduling, coaching, evaluation, and promotion activities.
• Help ensure member complaints and issues are resolved according to company guidelines and support the Open Door Policy.
• Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material procedures, applying steel standard guidelines, and reporting or correcting unsafe situations.
• Oversee ecommerce programs, including Club Pickup and Ship From Club; audit online customer feedback, resolve complaints, escalate unresolved issues, identify trends, and support solutions.
• Supervise associates supporting ecommerce programs by training them, providing resources, assigning duties, communicating goals, giving feedback, and ensuring coverage at the pickup location.
• Execute Club Pickup plans and processes by monitoring key performance indicators, auditing customer orders, ensuring equipment readiness, evaluating performance, and supporting development and use of metrics.
• Support Club Pickup efficiency projects by identifying operational gaps, modeling appropriate picking and loading, evaluating projects, implementing process improvements, and communicating staffing needs.
• Provide member service by acknowledging members, identifying needs, assisting with self-service technology and purchasing decisions, locating merchandise, resolving concerns, and promoting company products and services.
• Maintain sales-floor and merchandise presentation by handling claims and returns, zoning, stocking, organizing merchandise, setting up and cleaning displays, removing damaged goods, signing and pricing merchandise, and securing fragile or high-shrink items.
• Oversee the picking and staging of Club Pickup orders and ensure products are selected and staged according to company policies and procedures.
• Develop, communicate, and implement processes and practices by collaborating with managers, coworkers, customers, and business partners; analyzing information; monitoring results; and addressing improvement opportunities.
• Promote compliance with company policies, procedures, ethics, and integrity standards; model appropriate practices and assist management with correcting ethical or compliance issues.
• Lead and participate in teams by coordinating assignments, sharing resources and advice, supporting work quality and timelines, and helping others adapt to change.
• Model company values by respecting individual differences, building trusting relationships, mentoring and recognizing others, acting with integrity, serving customers and members, and driving continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefits, including programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed