(USA) Personal Shopper Lead - Sam's - FT

Walmart•Port Saint Lucie, FL

29d•$21 - $29•Onsite

About The Position

This position assists management with the supervision of associates in the assigned area of responsibility. Key responsibilities include assigning duties, communicating goals and feedback, training associates, providing direction on member service, ensuring compliance with company policies, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The role also involves maintaining facility safety, supporting the Sam's Club e-commerce plan (e.g., Club Pickup, Ship From Club), auditing online customer feedback, resolving customer complaints, and identifying trends to support management in implementing solutions. Additionally, the position supervises associates supporting e-commerce programs, executes the Sam's Club Pickup plan and processes, ensures maintenance of the sales floor and merchandise presentation, oversees the picking and staging of club pickup orders, develops and implements processes to meet business needs, and demonstrates compliance with company policies and standards. The role also involves leading and participating in teams, respecting individuals by embracing differences and creating a culture of belonging, acting with integrity by maintaining high ethical standards, serving customers and members by delivering results and making informed decisions, and striving for excellence by displaying curiosity, driving continuous improvement, and supporting change.

Requirements

Must be 18 years of age or older
Must successfully complete all job-required trainings and assessments within a prescribed time period.

Responsibilities

Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines, ensuring compliance with company policies and procedures, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Maintains safety of facility according to company policies and procedures by conducting safety sweeps, following procedures for forklift spotting and handling and disposing of hazardous materials, following company steel standard guidelines, and correcting and reporting unsafe situations to management.
Supports the Sams Club ecommerce plan in the club by overseeing operations of the ecommerce programs (e.g., Club Pick Up, Ship From Club), auditing online customer feedback, working to resolve customer complaints and escalating unresolved issues to management, and identifying trends, generating causes, and supporting management in implementing solutions.
Supervises Associates supporting the ecommerce programs by training and providing resources to meet store associate needs, assigning duties, providing feedback, communicating goals, and ensuring associate coverage at the ecommerce pickup location.
Executes the Sams Club Pickup plan and processes in the club by updating Club operations with key performance indicators, auditing customer orders to ensure they are fulfilled correctly, ensuring equipment is available and ready for associates, maintaining awareness of the Club Pickup strategy and execution goals, touring the Club to evaluate CPU performance, training and providing resources to meet associate needs, evaluating performance and processes and determining their impact on the total Club, and supporting the development of new metrics through feedback and utilizing current metrics to evaluate CPU effectiveness.
Supports projects to improve CPU efficiencies in the club by leveraging key performance indicators and leadership insight to resolve operational gaps, modeling appropriate picking and loading for other associates, executing process improvement projects, evaluating the execution of program plans and projects and identifying any gaps, implementing solutions to improve process productivity and quality, and communicating with others to ensure Sams Club Pickup is properly staffed.
Provides member service by acknowledging the member and identifying member needs, providing guidance and support to members regarding self-service technology, assisting members with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting the companys products and services.
Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handling claims and returns, zoning the area, stocking, arranging and organizing merchandise, setting up, cleaning and organizing product displays, removing damaged goods, signing and pricing merchandise according to company policies and procedures, identifying shrink and damages, and securing fragile and high-shrink merchandise.
Oversees the picking and staging of club pick up orders throughout the day and ensuring products are selected and staged according to company policy and procedures.
Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners, analyzing and applying information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities.
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices, implementing related action plans, using the Open Door Policy, and assisting management with correcting ethical and compliance issues and problems.
Leads and participates in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback, and support to ensure timelines and work quality are achieved, and modeling and helping others with how to adapt to change or new challenges.
Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.
Works as a team, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
Strengthens the team by helping, developing, and mentoring others; recognizes others' contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics, and compliance; models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Makes decisions based on reliable information, balances short- and long-term priorities, and considers how own work impacts the teams ability to deliver on our purpose for all stakeholders.
Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

Benefits

Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
PPTO (Paid Primarily Time Off)
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
Company paid education benefit program (Live Better U) for full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.