Personal Shopper Lead - Sam's

Walmart • Tempe, AZ

15h • Onsite

About The Position

The Personal Shopper Lead assists management in supervising associates and overseeing Sam’s Club e-commerce and Club Pickup operations. The role assigns duties, communicates goals, trains and guides associates, supports staffing and performance processes, and helps resolve member complaints in accordance with company guidelines.

The position oversees e-commerce programs such as Club Pickup and Ship From Club, monitors customer feedback, and works to resolve complaints and operational issues. It executes Club Pickup processes by monitoring performance indicators, auditing orders, ensuring equipment readiness, evaluating pickup operations, and supporting improvements to efficiency, productivity, and quality. The role also oversees the picking and staging of orders.

The position provides member service, maintains sales-floor and merchandise presentation standards, and promotes compliance with company policies, procedures, ethics, and safety requirements. It collaborates with managers, coworkers, customers, and business partners to address business needs and improve processes.

Requirements

• Must be 18 years of age or older.
• Must successfully complete all job-required trainings and assessments within the prescribed time period if selected.

Responsibilities

• Assist management with supervising associates, assigning duties, communicating goals, training, providing direction, and supporting recruiting, hiring, scheduling, promotion, coaching, and performance evaluation.
• Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material procedures, applying steel-standard guidelines, and correcting or reporting unsafe situations.
• Oversee e-commerce programs, including Club Pickup and Ship From Club; audit customer feedback, help resolve complaints, escalate unresolved issues, identify trends, and support solutions.
• Supervise associates supporting e-commerce programs by training them, providing resources, assigning duties, communicating goals, giving feedback, and ensuring coverage at the pickup location.
• Execute Club Pickup processes by monitoring key performance indicators, auditing orders, ensuring equipment readiness, evaluating performance, and providing associate training and resources.
• Support projects to improve Club Pickup efficiency by identifying operational gaps, modeling appropriate picking and loading, implementing process improvements, evaluating project execution, and helping ensure proper staffing.
• Provide member service by acknowledging members, identifying their needs, assisting with self-service technology and purchasing decisions, locating merchandise, resolving concerns, and promoting company products and services.
• Maintain sales-floor and merchandise presentation standards by handling claims and returns, zoning, stocking and organizing merchandise, maintaining displays, removing damaged goods, signing and pricing items, and identifying and securing high-shrink or fragile merchandise.
• Oversee the picking and staging of Club Pickup orders and ensure products are selected and staged according to company procedures.
• Develop, communicate, and implement processes and practices by collaborating with managers, coworkers, customers, and business partners; analyzing information; monitoring results; and addressing improvement opportunities.
• Promote compliance with company policies, procedures, and ethical standards, and assist management with addressing compliance issues.
• Lead and participate in teams by sharing resources and information, coordinating work, supporting quality and timelines, and helping others adapt to change.
• Demonstrate company values by respecting individuals, building trusting relationships, mentoring others, acting with integrity, serving members, and pursuing continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for listed programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed