Personal Shopper Lead - Sam's

Walmart • Saint Cloud, MN

1d • $21 - $29 • Onsite

About The Position

The Personal Shopper Lead assists management with supervising associates in the assigned area and overseeing Sam’s Club ecommerce and pickup operations. The role supports programs such as Club Pickup and Ship From Club, guides associates, helps resolve member and customer issues, and monitors operational performance and order fulfillment. The lead also supports process improvements, maintains safety and merchandise standards, and delivers member service in accordance with company policies and procedures.

The position includes leading and participating in teams, developing and communicating processes, monitoring progress and results, and helping associates adapt to change. The role is expected to model Sam’s Club values, promote ethical conduct and compliance, support a culture of belonging, and contribute to continuous improvement.

The hourly wage range is $21.00 to $29.00. Additional premiums of $0.35 to $3.00 per hour may apply in specific circumstances. The position is based at 207 County Road 120, Saint Cloud, Minnesota.

Requirements

• Must be 18 years of age or older.
• Must successfully complete all job-required training and assessments within the prescribed time period if selected.

Responsibilities

• Assist management with supervising associates by assigning duties, communicating goals, training, providing direction, coaching, and supporting recruiting, hiring, scheduling, promoting, and evaluating associates.
• Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material handling procedures, following steel standards, and correcting or reporting unsafe situations.
• Support Sam’s Club ecommerce programs, including Club Pickup and Ship From Club, by overseeing operations, auditing online customer feedback, resolving complaints, escalating unresolved issues, and identifying trends and solutions.
• Supervise associates supporting ecommerce programs by training them, providing resources, assigning duties, communicating goals, giving feedback, and ensuring pickup-location coverage.
• Execute Club Pickup plans and processes by monitoring performance indicators, auditing orders, ensuring equipment is available, evaluating pickup performance, training associates, and providing feedback on metrics.
• Improve Club Pickup efficiencies by addressing operational gaps, modeling picking and loading practices, executing improvement projects, assessing program execution, implementing productivity and quality solutions, and supporting appropriate staffing.
• Provide member service by acknowledging members, identifying needs, assisting with self-service technology and purchasing decisions, locating merchandise, resolving issues, and promoting company products and services.
• Maintain sales-floor standards and merchandise presentation, including handling claims and returns, zoning, stocking and organizing merchandise, maintaining displays, removing damaged goods, signing and pricing items, and identifying and securing high-shrink or fragile merchandise.
• Oversee the picking and staging of Club Pickup orders, ensuring products are selected and staged according to company policies and procedures.
• Develop, communicate, and implement processes by collaborating with managers, coworkers, customers, and business partners; analyzing information; monitoring results; and addressing improvement opportunities.
• Promote compliance with company policies, procedures, and ethics standards, and assist management in addressing ethical and compliance issues.
• Lead and participate in teams by coordinating work, sharing resources and information, providing advice and support, meeting timelines and quality expectations, and helping others adapt to change.
• Model respect, integrity, customer service, teamwork, accountability, continuous improvement, and support for Walmart’s goal of becoming a regenerative company.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty, and voting leave; PTO and/or PPTO may also be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed