Personal Lines Account Manager

LIBERTY COMPANY INSURANCE BROKERS LLC•Lower Paxton Township, PA

21d•Onsite

About The Position

The Liberty Company Insurance Brokers and our Partners at Grove Financial & Associates, Inc. have an in-office opportunity for a Personal Lines Account Manager in our Harrisburg, PA office. We are entrepreneurial, positive, team oriented, collaborative, creative, and wellness focused. Employees here can expect a competitive compensation, generous benefit package, PTO/holiday pay, paid training, continued education support, company sponsored stress management programs/activities, opportunities to give back to your local community, and more! This position provides prompt, accurate, and courteous service to clients, producers, and company personnel in a professional and positive manner. It handles all tasks associated with obtaining, maintaining, expanding, and servicing existing accounts in accordance with all agency procedures and carrier guidelines. This includes processing applications, policy changes, account review and renewal remarkets, up-selling existing policies, and cross-selling new policies. The role also supports company growth by working with producers, management, and other personnel on special projects or duties as directed.

Requirements

High school diploma or equivalent is required
Knowledge of personal lines insurance and products is essential
Good listening skills and attention to detail are important

Nice To Haves

college degree preferred
DOI P&C License preferred
Knowledge of AMS and/or Epic system desirable

Responsibilities

Work with Account Executive and/or Department Lead for guidance and training on all aspects of servicing clients.
Primarily responsible for standard and non-standard Personal Lines accounts.
Process all applications, policies and endorsements for clients, review for accuracy.
Update policy accounts with most current information as received.
Review renewals for significant changes, alert producer as needed.
Follow up on notices of non-payment per agency procedures and notify producer of cancelled/expired policies for rewrite.
Respond to carrier memos and process any necessary updates.
Prepare and process requests for ID cards, evidence of property, certificates of insurance, and binders.
Process claim reports according to carrier procedures or forward to Liberty claims dept as needed.
Process agency bill renewals & invoicing.
Review monthly Aged Accounts Receivables Report provided by accounting dept.
Inform producers of all important activities on their accounts.
Offer a cross-sell to every client that has only one line of business with the company.
Quote higher limits and coverages when processing endorsements for potential up-sell.
Market renewal business as appropriate, alert producer of possible rewrite.
Service Company and clients in a manner to avoid potential exposure to E&O claims.
Alert management of incidents that may require management assistance or approval.
Respond to phone calls and e-mails within acceptable timeframe not to exceed 24 hours.
Process client requests (e.g. ID cards, certs, binders) within 24 hours of request.
Maintain current, consistent, detailed documentation on all client activity, phone conversations, and correspondence in AMS360 or Epic.
Utilize AMS360 or Epic suspense system to follow up on outstanding items in a timely manner to avoid overdue situations.
Prioritize workload and request assistance as necessary to reduce backlog.
Participate with management and other departments/personnel on special projects and other duties as needed.
Keep current on rates, forms and coverage changes through bulletins, trade publications, and seminars.
Participate in seminars and classes for skill and knowledge development.