Account Manager - Personal Lines

Relation Insurance Services•Greensboro, NC

2d•$47,000 - $88,000

About The Position

The Account Manager manages client relationships by providing strategic advice on coverage, risk management, and business needs, ensuring insurance programs align with clients’ long-term goals and growth plans. The role requires keeping current on developments in the insurance business and available insurance products. The Account Manager serves as clients’ main point of contact, helps develop tailored insurance plans, assesses and binds coverage as appropriate, and manages renewal remarketing. The position also oversees proposals and insurance documentation, supports clients with claims, reviews policies and audits, handles cancellation requests, resolves complex service issues, and recommends process improvements. The role includes adopting innovative technology, including proprietary AI solutions, to provide a strong client service experience. A Property and Casualty license in the employee’s state of domicile is required and must be maintained. The posting lists a salary range of $47,000 to $88,000 and notes potential eligibility for a discretionary annual incentive program.

Requirements

Property and Casualty License from the state of domicile; the license must be maintained.
High school diploma or equivalent.
At least 5 years of account management experience in the insurance industry, focused on personal lines coverage.
Strong analytical and mathematical skills.
Strong PowerPoint and presentation skills for in-person and teleconference or webinar sessions.
In-depth understanding of advanced personal lines coverage and ability to advise clients on complex insurance needs.
Excellent written and verbal communication skills for maintaining relationships with clients, coworkers, carriers, vendors, and others.
Proficiency in Microsoft Office, primarily Excel and Word, computer literacy, and ability to learn new software applications.
Intermediate to advanced knowledge of insurance markets, products, services, insurance ratings, and underwriting procedures.
Valid driver’s license, ability to travel to client sites, and reliable transportation.

Nice To Haves

Insurance designations such as AINS, CIC, CPCU, or ARM.
Four-year degree.
Bilingual Spanish and English; the posting notes this is a plus or a requirement in some locations.

Responsibilities

Serve as the main point of contact for clients, addressing inquiries, advising on coverage changes and contractual requirements, and explaining policy exclusions and exposures.
Partner in developing insurance plans tailored to client needs.
Act as a field underwriter and authorized representative of insurance carriers to assess and bind coverage as appropriate.
Manage renewal remarketing strategically to support account retention.
Oversee preparation of client proposals, submissions, loss evaluations, and risk analyses, ensuring timely and accurate quotations and policies.
Communicate billing and invoicing options.
Prepare insurance summaries and schedules, and produce binders, certificates, policies, endorsements, and related documents.
Assist clients with initial claims reporting, obtain adjusters or arrange claims-team visits, and facilitate timely carrier responses and claim settlements.
Review policies during renewals and audits, verify accuracy, and ensure necessary corrections are made.
Communicate significant audit discrepancies to clients and determine appropriate follow-up action.
Review cancellation requests, determine the reasons, and attempt to retain accounts while protecting the company’s financial integrity.
Stay informed about industry developments, products, legislation, coverage options, and technology.
Recommend process improvements.
Identify and resolve complex client service issues promptly.
Adopt innovative technology, including proprietary AI solutions, in the service process.
Perform other assigned projects, duties, and tasks.