Personal Injury Case Manager

CEO Lawyer Personal Injury Law Firm•Burbank, CA

1d•$28 - $40•Onsite

About The Position

The Personal Injury Case Manager manages personal injury cases from intake through disbursements, including client communication, treatment coordination, claims and document management, and legal and administrative support. The role requires personal injury pre-litigation experience and the ability to commute to Beverly Hills, California. The Case Manager makes introductory and follow-up calls, completes or reviews intakes, monitors clients’ medical treatment, and maintains responsive, high-quality client service. Responsibilities also include setting up claims and treatment, obtaining and organizing records and insurance documents, keeping case-management systems and folders current, communicating case issues to the paralegal, preparing demands and other legal documents, coordinating discovery and litigation timelines, assisting with trial preparation, and handling correspondence and disbursements. The employer describes its workplace as respectful and focused on growth, continuous improvement, public legal education, and providing free legal advice. The schedule is an eight-hour shift, Monday through Friday. Pay is $28–$40 per hour plus bonuses.

Requirements

Personal injury pre-litigation experience; the posting specifies a minimum of 1–2 years in the opening and 1–3 years under requirements.
Pre-litigation experience.
Case management experience.
Experience drafting demands.
Experience drafting complaints and initial discovery.
Experience forwarding complaints to process servers and monitoring service of process.
Experience drafting discovery responses.
Experience calendaring and noticing depositions and leaves of absence.
Experience drafting and filing standard motions and motion responses.
Experience calendaring litigation timelines.
Experience conducting client status update calls.
Experience sending and following up on non-party discovery requests.
Ability to commute to Beverly Hills, California.
Outgoing, energetic, self-starter approach and strong customer service skills.

Nice To Haves

Fast typing skills.

Responsibilities

Make introductory calls to new clients and complete case summaries.
Complete or review client intakes if the intake department has not already done so.
Conduct follow-up calls every two weeks to check clients’ treatment status and help prevent gaps in care.
Communicate with clients to support satisfaction and responsiveness, including status update calls.
Obtain original police reports.
Set up claims, including health insurance claims, and send Letters of Representation.
Ensure client files include driver’s licenses, health insurance cards, and photographs of property damage and injuries.
Follow up with involved insurers for declaration pages and add them to Filevine.
Follow up on potential medical payments coverage and ensure checks are sent to the firm rather than medical providers.
Collect medical bills and records and obtain balances from providers.
Request final lien amounts from health insurance providers when applicable.
Set up treatment with providers and manage clients’ medical treatment.
Keep Filevine updated with case statuses, add notes to every file, and ensure Dropbox and Filevine folders are properly set up.
Keep the paralegal updated about client issues and maintain ongoing communication.
Draft Letters of Representation and Letters of Protection; complete intakes and file claims; connect clients with medical providers.
Manage personal injury files from intake through disbursements.
Compile medical records and bills, negotiate with providers, and prepare demands.
Communicate case details with the paralegal and attorney, and handle disbursements and checks.
Forward and arrange calls, emails, faxes, and other correspondence.
Draft complaints, initial discovery, discovery responses, standard motions, and motion responses.
Forward complaints to process servers and monitor service of process.
Calendar and notice depositions and leaves of absence, and calendar litigation timelines.
Send and follow up on non-party discovery requests.
Assist with trial preparation.