Personal Injury Case Manager

JAVAHERI & YAHOUDAI, A PROFESSIONAL LAW CORPORATION•Los Angeles, CA

8d•$30 - $40•Onsite

About The Position

J&Y Law is seeking an experienced Personal Injury Case Manager to join its growing Pre-Litigation Department in Century City, California. The role manages an active caseload from intake through settlement and serves as the primary point of contact for clients throughout their cases. The Case Manager is expected to help cases progress efficiently, keep clients informed, and meet deadlines and firm standards while delivering compassionate, professional service. The position includes client communication and education, case-file review and documentation, coordination of medical treatment and referrals, claims and insurance communications, deadline calendaring, and support for serious-injury matters. The Case Manager maintains accurate electronic files and case activity in Litify, works closely with attorneys and support staff, and assists with settlement preparation and negotiations as directed by an attorney. J&Y Law describes its work environment as collaborative and professional, with an emphasis on employee growth, technology, training, and continuous improvement.

Requirements

Previous Plaintiff Personal Injury Case Management experience.
Strong understanding of California Personal Injury claims.
Excellent written and verbal communication skills.
Strong organizational and time-management abilities.
Exceptional customer-service skills, compassion, and empathy.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail.
Ability to work independently while collaborating effectively with a team.

Nice To Haves

Experience using Litify or Salesforce-based case management software.
Bilingual in English and Spanish.
Experience handling Serious Injury cases.
Knowledge of MedPay, UM/UIM, Government Claims, and lien resolution.

Responsibilities

Contact newly assigned clients within 24 hours of case assignment and build strong client relationships through compassionate, professional service.
Maintain regular communication with clients, educate them about the claims process, set expectations, respond promptly to calls, emails, and text messages, and document communications.
Review new case files for completeness and accuracy; obtain missing documents and supporting evidence.
Coordinate medical treatment and referrals when appropriate, monitor treatment progress, and identify additional treatment needs.
Review police reports, medical records, and supporting documentation, and ensure cases progress through each stage of pre-litigation.
Communicate with insurance adjusters, medical providers, lien holders, and vendors.
Assist clients with property-damage claims, rental vehicles, and loss-of-use issues; submit MedPay documentation when applicable.
File Government Tort Claims within statutory deadlines and calendar applicable deadlines in the firm's case management system.
Identify serious-injury cases that require immediate attorney review and coordinate collection of relevant evidence, including police reports, policy limits, witness statements, photographs, and videos.
Assist with Pre-Procedure Evaluations by obtaining records, bills, estimates, policy limits, ISO reports, and Criminal Background Checks when required.
Coordinate with Records Clerks to obtain prior medical records and documentation.
Maintain organized electronic case files; update Litify with case activity and communications; scan, upload, and organize documents; and document case milestones and deadlines.
Work with attorneys and support staff to move cases toward settlement.
Participate in settlement preparation and negotiations as directed by an attorney.
Look for ways to improve the client experience and encourage client reviews.
Maintain professionalism and confidentiality and perform additional duties as assigned.