Personal Host-RC Reserve

Marriott•Dorado, PR

17h

About The Position

A Personal Host is a dedicated service expert who represents the Reserve service for each guest and coordinates the guest’s stay as a single point of contact. The role involves arranging property services and amenities, including spa services, dining reservations, transportation, and property exploration. Personal Hosts anticipate and promptly address guest needs and requests, communicate with care and precision, and share local knowledge, traditions, and insider tips to enrich the guest experience. They are expected to provide seamless, thoughtful service while following company policies, safety procedures, and quality standards.

Requirements

At least 2 years of related work experience.
Ability to stand, sit, or walk for an extended period or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Coordinate logistics and services throughout each guest’s stay, including spa services, dinner reservations, transportation, and property exploration.
Anticipate and address guest service needs and special requests or problems promptly.
Share local knowledge, traditions, and insider tips with guests.
Report accidents, injuries, and unsafe work conditions to a manager, and complete required safety training and certifications.
Follow company policies and procedures; maintain a clean, professional uniform and appearance; protect confidential information and company assets.
Welcome and acknowledge guests according to company standards, assist individuals with disabilities, and thank guests with genuine appreciation.
Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
Develop positive working relationships, support team goals, and listen and respond appropriately to employee concerns.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.