Retail - Store Management - Personal Designer (FT)

Michaels Stores • Maplewood, MN

3d • $14 - $20 • Onsite

About The Position

The Personal Designer leads and coaches a team of framers focused on building customer relationships and creating custom framing solutions. The role drives custom framing sales, assists customers in selecting framing solutions, and supports the Store Manager with store operations, team development, and execution of company standards. The position is based in a public retail store, with work hours that include nights, weekends, and early mornings.

Requirements

• Basic computer skills.
• Ability to meet the physical requirements of the job, including regular bending, lifting, carrying, reaching, and stretching; moving throughout the store; standing for long periods; and lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.
• Applicants in the U.S. must satisfy applicable federal, state, and local legal requirements of the job.

Nice To Haves

• Previous custom framing experience.
• Retail management experience.
• Experience leading a sales team.

Responsibilities

• Assist the Store Manager in leading adherence to Standard Operating Procedures and company programs, ensuring legal compliance, execution of company policies and standards, and team accountability for store conditions and results.
• Develop and coach the team’s selling behaviors.
• Plan workload with the Store Manager and lead delivery of high-quality custom framing solutions on time.
• Achieve personal key performance indicators (KPIs) and manage the framing team toward its role KPIs.
• Review sales and production workload and develop plans and sales-floor time for networking.
• Manage and execute assigned inventory management processes.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty (MOD).
• Assist with interviewing, onboarding, coaching, observing, and training new team members; support talent development and participate in performance management activities.
• Partner daily with MODs on expectations for framing and other framers.
• Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
• Participate in truck unloading and stocking, ensuring standards are followed and work is completed within budget.
• Follow company procedures and programs and help ensure a safe environment.
• Acknowledge customers, help them locate products, and provide solutions.
• Assist with omnichannel processes.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical, dental, and vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.
• Employee discounts and partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed