Retail - Store Management - Personal Designer (FT)

Michaels • Maplewood, MN

1d • Onsite

About The Position

The Personal Designer leads and coaches a team of framers focused on building customer relationships and creating custom framing solutions. The role drives custom framing sales, assists customers with framing their art, and helps ensure high-quality solutions are delivered on time. The Personal Designer also supports store operations, team development, inventory management, safety, and customer service, and serves as Manager on Duty when assigned.

This position is based in a public retail store. Public areas are climate controlled, while some stock rooms may not be. Duties may include outdoor work retrieving shopping carts or unloading trucks. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings. The stated total base pay range is $14.00–$19.60; the position may be eligible for overtime compensation in accordance with state and local laws.

Requirements

• Basic computer skills.
• Ability to bend, lift, carry, reach, and stretch regularly; move throughout the store; remain standing for long periods; lift heavy boxes and frames; and access high shelves using a ladder or similar equipment.
• Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Nice To Haves

• Previous custom framing experience.
• Retail management experience.
• Experience leading a sales team.

Responsibilities

• Assist the Store Manager in leading adherence to Standard Operating Procedures and company programs, ensuring compliance with applicable laws and requirements, and executing company policies and standards.
• Hold the team accountable for store conditions and results.
• Develop and coach team selling behaviors.
• Lead delivery of high-quality custom framing solutions on time by planning workload with the Store Manager.
• Achieve personal KPIs and manage the framing team toward its role KPIs.
• Review sales and production workload and build plans and sales-floor time for networking.
• Manage and execute assigned inventory management processes.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty.
• Assist with interviewing, onboarding, coaching, observing, and training new team members; support talent development and participate in performance management activities.
• Partner daily with Managers on Duty on expectations for framing and other framers.
• Interact with others in an accepting and respectful manner, remain positive and respectful in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
• Participate in truck unloading and stocking to ensure truck standards are followed and completed within budget.
• Follow Standard Operating Procedures and company programs and help ensure a safe environment.
• Acknowledge customers, help them locate products, and provide solutions.
• Assist with omnichannel processes.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical coverage, depending on position and eligibility.
• Dental coverage, depending on position and eligibility.
• Vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.
• Employee discounts.
• Partner discount programs.
• Reasonable accommodations for qualified individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed