Personal Care Specialist (Part Time)

Green Thumb•Tallahassee, FL

10h

About The Position

RISE Personal Care Specialists engage one-on-one with patients and/or customers from the time they enter the retail area until they check out and exit the store. The role calls for a friendly, upbeat approach and strong knowledge of the dispensary’s product menu. Specialists connect patients and/or customers with products and consumption methods suited to their needs, and help educate them on product use and safety. The position supports daily dispensary operations and compliance with applicable rules and regulations. Specialists work at assigned front-of-house, back-of-house, and maintenance workstations, maintain product knowledge and store presentation, and follow security and safety procedures. The role involves a patient- and/or customer-facing environment, may include outdoor work in varying weather, and may involve exposure to cannabis or allergens present where cannabis is prevalent.

Requirements

At least one year of customer service experience; specialty, customer-facing retail experience is preferred.
Meet scheduling and availability requirements, including the ability to work varying shifts such as mornings, days, nights, and weekends to meet business needs.
Reliable, responsible, and dependable attendance.
At least 21 years old.
Pass required background checks, including state-specific cannabis employment requirements.
Possess a valid driver’s license or state ID.
Remain compliant with all legal and company regulations for working in the cannabis industry.
Consistently demonstrate excellent customer service skills.
Establish and maintain effective working relationships with all employees.
Listen well and communicate effectively, verbally and in writing, with varied audiences.
Have previous experience with point-of-sale systems.
Understand applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures.
Follow instructions and incorporate constructive criticism from managers.
Maintain professionalism and integrity, including handling confidential information and complying with HIPAA requirements.
Be able to move about the dispensary to fulfill work assignments and assist patients and/or customers in different areas.
Be able to remain stationary when required by business needs.
Be able to converse and communicate directly with individuals and groups.
Be able to operate point-of-sale systems, computers, and office productivity machinery, and use online programming and software, including word processing, database management, spreadsheets, and email.
Be able to prepare orders by moving and placing products.
Be able to inspect and receive detailed information, including dates of birth, orders, and inquiries.
Be able to move inventory and materials weighing up to 30 pounds independently.
Be able to position oneself to move inventory and materials in storage areas.

Nice To Haves

Specialty, customer-facing retail experience.
Interest in continuously learning about cannabis, cannabinoids, the endocannabinoid system, GTI products, and cannabis therapies; previous knowledge is preferred.

Responsibilities

Engage with and assist patients and/or customers in a customer-facing retail environment.
Educate patients and/or customers about products, methods of consumption, and safety.
Use product and consumption-method knowledge to recommend a safe and effective regimen suited to each person’s needs, and stay current on product knowledge.
Promote a positive, communicative, patient- and/or customer-oriented work environment.
Assist in verifying order deliveries for accuracy.
Support the management team in keeping store operations smooth, proper, and compliant, including daily activities, maintenance, and handling reported patient information, issues, and complaints.
Enforce and uphold local and state cannabis regulations.
Keep the sales floor stocked and the store well maintained and compliant.
Maintain hard-copy files as required.
Follow security measures and safety compliance procedures.
Complete assigned duties at workstations during scheduled shifts, including front-of-house tasks such as check-in, sales floor, point of sale, curbside, and roll-through; back-of-house tasks such as fulfillment, receiving, replenishment, and inventory counts; and maintenance tasks.
Maintain cleanliness, safety, and presentation standards throughout the dispensary.
Perform other duties as assigned.