Personal Care Specialist (Part Time)

Green Thumb•Mechanicsburg, PA

About The Position

RISE Personal Care Specialists engage one-on-one with patients and/or customers from the time they enter the retail area until they check out and exit. They provide a friendly, upbeat experience, connect each person with suitable products and consumption methods, and maintain strong knowledge of the dispensary menu. The role supports customers’ product education and helps them identify safe, effective options suited to their needs. Personal Care Specialists work across assigned front-of-house, back-of-house, and maintenance workstations. They support store operations, uphold applicable cannabis regulations and safety procedures, maintain inventory and store presentation, and help ensure a positive, communicative, patient- and customer-oriented environment. The position involves prolonged periods of movement or standing, direct communication with individuals and groups, operating point-of-sale and office equipment, and moving inventory weighing up to 30 pounds. The work takes place in a patient- and customer-facing environment and may include outdoor work in varying weather and exposure to cannabis or related allergens.

Requirements

At least one year of customer service experience.
Meet scheduling and availability requirements, including varying shifts such as mornings, days, nights, and weekends, to meet business needs.
Maintain reliable, responsible, and dependable attendance.
Be at least 21 years old.
Pass required background checks, including state-specific cannabis employment requirements.
Possess a valid driver's license or state ID.
Remain compliant with all legal and company regulations for working in the cannabis industry.
Demonstrate excellent customer service skills.
Establish and maintain effective working relationships with employees.
Listen well and communicate effectively, verbally and in writing, with varied audiences.
Have previous experience with POS systems.
Understand applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures.
Follow instructions and incorporate constructive criticism from managers.
Work with professionalism and integrity, handle confidential information, and comply with HIPAA requirements.
Be able to move around the dispensary, remain stationary when required, and communicate directly with individuals and groups for prolonged periods.
Operate point-of-sale systems, computers, and office productivity equipment, including software for word processing, database management, spreadsheets, and email.
Prepare patient and customer orders by moving and placing products.
Inspect and receive detailed information, including dates of birth, orders, and inquiries.
Move inventory and materials weighing up to 30 pounds independently and position oneself to move items in storage areas.
Work outdoors in varying and sometimes adverse weather conditions and tolerate potential exposure to cannabis or allergens present where cannabis is prevalent.

Nice To Haves

Specialty, customer-facing retail experience is preferred.
Previous knowledge of cannabis, cannabinoids, the endocannabinoid system, GTI products, and cannabis therapies is preferred.
Prior cannabis experience is not required.

Responsibilities

Engage with and assist patients and/or customers in a customer-facing retail environment.
Educate patients and/or customers about products, methods of consumption, and safety.
Use product and consumption-method knowledge to recommend a safe and effective regimen suited to each person's needs, and stay current on product knowledge.
Promote a positive, communicative, patient- and customer-oriented work environment.
Assist in verifying order deliveries for accuracy.
Support the management team in ensuring smooth, proper, and compliant retail operations, including daily activities, maintenance, and handling patient information related to reported issues or complaints.
Enforce and uphold local and state cannabis regulations.
Keep the sales floor stocked and the store well maintained and compliant.
Maintain hard-copy files as required.
Follow security measures and safety compliance procedures.
Complete duties at assigned workstations, including front-of-house tasks (check-in, sales floor, POS, curbside, and roll-thru), back-of-house tasks (fulfillment, receiving, replenishment, and inventory counts), and maintenance.
Uphold cleanliness, safety, and presentation standards throughout the dispensary.
Perform other duties as assigned.