Personal Care Specialist (Part Time)

Green Thumb•York, PA

6d•Onsite

About The Position

RISE Personal Care Specialists engage one-on-one with patients and/or customers from the time they enter the retail area until they check out and leave. In a customer-facing dispensary environment, they help each person find suitable products and consumption methods, provide education on products and safety, and maintain up-to-date product knowledge. The role also supports daily store operations, inventory, compliance, security, and a clean, well-maintained retail environment. The position requires working at assigned front-of-house, back-of-house, or maintenance workstations during scheduled shifts. Work takes place in a patient- and customer-facing setting and may include outdoor work in varying or adverse weather, as well as exposure to cannabis or allergens where cannabis is present. GTI describes its mission as promoting well-being through cannabis and emphasizes humility, hard work, gratitude, transparency, collaboration, and a growth mindset. The company states its commitment to an inclusive culture, community economic opportunities, and equal employment opportunity.

Requirements

At least one year of customer service experience.
Ability to meet scheduling and availability needs, including varying shifts such as mornings, days, nights, and weekends.
Reliable, responsible, and dependable attendance.
Must be at least 21 years old.
Must pass required background checks, including state-specific cannabis employment requirements.
Must possess a valid driver’s license or state ID.
Must remain compliant with all legal and company regulations for working in the cannabis industry.
Ability to move around the dispensary, remain stationary when required, and communicate directly with individuals and groups for prolonged periods.
Ability to operate point-of-sale systems, computers, and office productivity equipment and software, including word processing, database, spreadsheet, and email applications.
Ability to prepare patient and customer orders by moving and placing products and to inspect and receive detailed information such as dates of birth, orders, and inquiries.
Ability to move inventory and materials weighing up to 30 pounds independently and position oneself to move materials in storage areas.
Consistently demonstrate excellent customer service skills.
Ability to establish and maintain effective working relationships with employees.
Ability to listen well and communicate effectively, verbally and in writing, with varied audiences.
Ability to follow instructions and incorporate constructive criticism from managers.
Professionalism and integrity, including handling confidential information and complying with HIPAA requirements.

Nice To Haves

Specialty, customer-facing retail experience is preferred.
Previous knowledge of cannabis, cannabinoids, the endocannabinoid system, GTI products, and cannabis therapies is preferred.

Responsibilities

Engage with and assist patients and/or customers in a customer-facing retail environment.
Educate patients and/or customers about products, consumption methods, and safety.
Use product and consumption-method knowledge to recommend a safe and effective regimen suited to each person’s needs, and stay current on product knowledge.
Promote a positive, communicative, patient- and customer-oriented work environment.
Assist in verifying the accuracy of order deliveries.
Support management in keeping retail operations smooth, proper, and compliant, including daily activities, maintenance, and reporting patient information about issues or complaints.
Enforce and uphold applicable local and state cannabis regulations.
Keep the sales floor stocked and the store’s presentation maintained and compliant.
Maintain hard-copy files as required.
Follow security measures and safety compliance procedures.
Complete assigned front-of-house duties, including check-in, sales floor, point of sale, curbside, and roll-through.
Complete assigned back-of-house duties, including fulfillment, receiving, replenishment, and inventory counts.
Uphold dispensary cleanliness, safety, and presentation standards.
Perform other duties as assigned.