Personal Care Specialist (Part Time)

Green Thumb•Hagerstown, MD

About The Position

RISE Personal Care Specialists provide one-on-one assistance to patients and customers throughout their visit to the retail area, from arrival through checkout and exit. They create a friendly, upbeat experience and use their knowledge of the dispensary’s products and consumption methods to help each person identify products suited to their needs. The role includes educating patients and customers about products, consumption methods, and safety, while maintaining current product knowledge. Personal Care Specialists support the management team and daily store operations, including order verification, stocking, inventory activities, maintenance, recordkeeping, and compliance with applicable cannabis regulations and safety procedures. They work at assigned front-of-house, back-of-house, or maintenance stations as directed by management. The position is customer-facing and may involve working outdoors in varying weather and exposure to cannabis or allergens.

Requirements

At least one year of customer service experience.
Meet scheduling and availability requirements, including varying shifts such as mornings, days, nights, and weekends.
Maintain reliable and dependable attendance.
Be at least 21 years old.
Pass required background checks, including state-specific cannabis employment requirements.
Possess a valid driver’s license or state ID.
Remain compliant with all legal and company regulations for working in the cannabis industry.
Demonstrate excellent customer service skills.
Establish and maintain effective working relationships with employees.
Listen well and communicate effectively, verbally and in writing, with varied audiences.
Follow instructions and incorporate constructive criticism from managers.
Act professionally and with integrity, including when handling confidential information and complying with HIPAA requirements.
Be able to move around the dispensary, remain stationary when required, communicate directly with individuals and groups, and operate point-of-sale systems, computers, and office productivity equipment and software.
Be able to prepare orders by moving and placing products; inspect and receive detailed information; independently move inventory and materials weighing up to 30 pounds; and position oneself to move items in storage areas.
Be able to perform these tasks for prolonged periods, potentially for the duration of a scheduled shift or workday.

Nice To Haves

Specialty, customer-facing retail experience.
Previous knowledge of cannabis, cannabinoids, the endocannabinoid system, Green Thumb Industries products, and cannabis therapies.
Previous experience with point-of-sale systems.
Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures.

Responsibilities

Engage with and assist patients and customers in a customer-facing retail environment.
Educate patients and customers about products, consumption methods, and safety.
Use current product and consumption-method knowledge to recommend safe and effective regimens suited to individual needs.
Promote a positive, communicative, patient- and customer-oriented work environment.
Assist in verifying the accuracy of order deliveries.
Support management in keeping retail operations running smoothly and in compliance with applicable rules and regulations, including daily activities, maintenance, and handling reported patient-information issues or complaints.
Enforce and uphold local and state cannabis regulations.
Keep the sales floor stocked and the store well maintained and compliant.
Maintain hard-copy files as required.
Follow security measures and safety compliance procedures.
Complete duties at assigned workstations, which may include check-in, sales floor, point of sale, kiosk, in-store and pre-orders, curbside, roll-thru, fulfillment, receiving, replenishment, and inventory counts.
Maintain cleanliness, safety, and presentation standards throughout the dispensary.
Perform other duties as assigned.