Personal Care Specialist (Part Time)

Green Thumb•Grove City, PA

About The Position

RISE Personal Care Specialists provide one-on-one service to patients and customers throughout their visit to the retail area, from entry through checkout. They create a friendly, upbeat experience and use their knowledge of the product menu and consumption methods to connect each person with products suited to their needs. The role includes educating patients and customers about products, consumption methods, and safety, and staying current on product knowledge. Personal Care Specialists also support daily dispensary operations, including order verification, stocking, inventory and fulfillment activities, maintaining store cleanliness and presentation, and assisting management with operational and compliance needs. They follow applicable cannabis regulations, security measures, safety procedures, and confidentiality requirements. Duties may be assigned across front-of-house, back-of-house, and maintenance workstations. The position involves a patient- and customer-facing retail environment, outdoor work in varying and sometimes adverse weather, and potential exposure to cannabis or allergens. The role requires the ability to move about the dispensary, communicate with individuals and groups, operate point-of-sale and office productivity equipment, handle orders, and move inventory weighing up to 30 pounds.

Requirements

At least one year of customer service experience.
Availability to work varying shifts, including mornings, days, nights, and weekends, to meet business needs.
Reliable and dependable attendance.
Must be at least 21 years old.
Must pass required background checks, including state-specific cannabis employment requirements.
Valid driver’s license or state ID.
Must remain compliant with legal and company regulations for working in the cannabis industry.
Ability to move about the dispensary and assist patients and customers in different locations for prolonged periods.
Ability to remain stationary when required by business needs.
Ability to converse and communicate directly with individuals and groups.
Ability to operate point-of-sale systems, computers, and office productivity equipment and software.
Ability to prepare orders by moving and placing products.
Ability to inspect and receive detailed information, including dates of birth, orders, and inquiries.
Ability to move inventory and materials weighing up to 30 pounds independently and position oneself to move items in storage areas.
Consistent demonstration of excellent customer service skills.
Ability to establish and maintain effective working relationships with employees.
Ability to listen and communicate effectively, verbally and in writing, with different audiences.
Ability to follow instructions and incorporate constructive criticism from managers.
Professionalism and integrity, including handling confidential information and complying with HIPAA requirements.

Nice To Haves

Specialty, customer-facing retail experience.
Previous knowledge of cannabis, cannabinoids, the endocannabinoid system, GTI products, and cannabis therapies.
Previous experience with point-of-sale systems.
Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures.

Responsibilities

Engage with and assist patients and customers in a customer-facing retail environment.
Educate patients and customers about products, consumption methods, and safety.
Recommend safe and effective product regimens suited to individual needs, using current product knowledge.
Promote a positive, communicative, patient- and customer-oriented work environment.
Help verify the accuracy of order deliveries.
Support management to ensure store operations run smoothly and comply with applicable rules and regulations, including daily activities, maintenance, and handling reported patient information, issues, or complaints.
Enforce and uphold local and state cannabis regulations.
Keep the sales floor stocked and maintain the store’s presentation and compliance.
Maintain hard-copy files as required.
Follow security measures and safety compliance procedures.
Perform assigned work at front-of-house stations, including check-in, sales floor, point of sale, curbside, and roll-through.
Perform assigned back-of-house work, including fulfillment, receiving, replenishment, and inventory counts.
Maintain cleanliness, safety, and presentation standards throughout the dispensary.
Perform other duties as assigned.