Personal Care Specialist (Part Time)

Green Thumb•Erie, PA

About The Position

RISE Personal Care Specialists engage one-on-one with patients and/or customers throughout their visit, from entering the retail area through checkout and departure. They provide friendly, upbeat service and use their knowledge of the dispensary’s menu to connect each person with products and consumption methods suited to their needs. The role includes educating patients and/or customers about products, consumption methods, and safety; maintaining current product knowledge; and supporting smooth, compliant store operations. Personal Care Specialists may be assigned to front-of-house, back-of-house, or maintenance workstations. The position works in a patient- and/or customer-facing environment, may involve outdoor work in varying and sometimes adverse weather, and includes exposure to cannabis and/or allergens that may be present where cannabis is prevalent.

Requirements

At least one year of customer service experience.
Meet scheduling and availability requirements, including varying shifts such as mornings, days, nights, and weekends, to meet business needs.
Maintain reliable, responsible, and dependable attendance.
Be at least 21 years old.
Pass all required background checks, including state-specific cannabis employment requirements.
Possess a valid driver’s license or state ID.
Remain compliant with all legal and company regulations for working in the cannabis industry.
Demonstrate excellent customer service skills.
Establish and maintain effective working relationships with employees.
Listen well and communicate effectively, verbally and in writing, with varied audiences.
Follow instructions and incorporate constructive criticism from managers.
Work professionally and with integrity, including handling confidential information and complying with HIPAA requirements.
Perform required tasks for prolonged periods, potentially for the duration of a scheduled shift or workday; move throughout the dispensary, remain stationary when needed, communicate with individuals and groups, and operate point-of-sale systems, computers, and office productivity machinery and software.
Prepare patient and/or customer orders by moving and placing products; inspect and receive detailed information such as dates of birth, orders, and inquiries.
Move inventory and materials weighing up to 30 pounds independently and position oneself to move inventory and materials in storage areas.

Nice To Haves

Specialty, customer-facing retail experience is preferred.
Previous knowledge of cannabis, cannabinoids, the endocannabinoid system, GTI products, and cannabis therapies is preferred.
Previous cannabis experience is not required.
Previous experience with point-of-sale systems.
Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures.

Responsibilities

Engage with and assist patients and/or customers in a customer-facing retail environment.
Educate patients and/or customers about products, methods of consumption, and safety.
Use product and consumption-method knowledge to recommend a safe and effective regimen suited to each person’s needs, and stay current on product knowledge.
Promote a positive, communicative, patient- and/or customer-oriented work environment.
Assist in verifying order deliveries for accuracy.
Support the management team in maintaining smooth, proper, and compliant retail operations, including daily activities, maintenance, and patient information related to reported issues or complaints.
Enforce and uphold local and state cannabis regulations.
Keep the sales floor stocked and maintain the store’s presentation and compliance.
Maintain hard-copy files as required.
Follow security measures and safety compliance procedures.
Complete assigned front-of-house duties, including check-in, sales floor, point-of-sale functions, curbside, and roll-thru.
Complete assigned back-of-house duties, including fulfillment, receiving, replenishment, and inventory counts.
Maintain cleanliness, safety, and presentation standards throughout the dispensary.
Perform other duties as assigned.