Personal Care Specialist (Part Time)

Green Thumb•Latrobe, PA

6d•Onsite

About The Position

RISE Personal Care Specialists engage one-on-one with patients and/or customers from the time they enter the retail area until they check out and exit the store. The role focuses on providing friendly, upbeat service in a customer-facing retail environment and connecting each patient and/or customer with products and methods of consumption suited to their needs. Specialists are expected to know the product menu, educate customers, and keep their product knowledge current. The position also supports smooth, compliant dispensary operations. Specialists work at assigned front-of-house, back-of-house, and maintenance stations; help keep the sales floor stocked and the store clean and well-presented; follow safety and security procedures; and uphold applicable cannabis regulations. The role requires customer service, clear communication, dependable attendance, and the ability to perform physical tasks throughout a scheduled shift.

Requirements

At least one year of customer service experience; specialty, customer-facing retail experience is preferred.
Meet scheduling and availability requirements, including varying shifts such as mornings, days, nights, and weekends, to meet business needs.
Maintain reliable, responsible, and dependable attendance.
Be at least 21 years old.
Pass all required background checks, including state-specific cannabis employment requirements.
Possess a valid driver’s license or state ID.
Remain compliant with all legal and company regulations for working in the cannabis industry.
Demonstrate excellent customer service skills consistently.
Be willing to continue learning about cannabis, cannabinoids, the endocannabinoid system, GTI products, and cannabis therapies; prior knowledge is preferred.
Establish and maintain effective working relationships with employees.
Listen well and communicate effectively, verbally and in writing, with varied audiences.
Have previous experience with point-of-sale systems.
Understand applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures.
Follow instructions and incorporate constructive criticism from managers.
Demonstrate professionalism and integrity, including handling confidential information and complying with HIPAA requirements.
Move about the dispensary to fulfill assignments and assist patients and/or customers in different locations.
Remain stationary when required to meet business needs.
Converse and communicate directly with individuals and groups.
Operate point-of-sale systems, computers, and office productivity equipment, and use online programming and software including word processing, database management, spreadsheets, and email.
Prepare patient and customer orders by moving and placing products.
Inspect and receive detailed information, including dates of birth, orders, and inquiries.
Move inventory and materials weighing up to 30 pounds independently.
Position oneself to move inventory and materials in storage areas.

Nice To Haves

Specialty, customer-facing retail experience.
Previous knowledge of cannabis, cannabinoids, the endocannabinoid system, GTI products, and cannabis therapies.
Prior cannabis experience is not required.

Responsibilities

Engage with and assist patients and/or customers in an intimate, customer-facing retail environment.
Educate patients and/or customers about products, consumption methods, and safety as part of patient interactions.
Use product and consumption-method knowledge to recommend a safe and effective regimen for each patient and/or customer, and remain current on product knowledge.
Promote a positive, communicative, and patient- and customer-oriented work environment.
Assist in verifying order deliveries for accuracy.
Support the management team in keeping retail operations smooth, proper, and compliant, including daily activities, maintenance, and handling reported patient-information issues or complaints.
Enforce and uphold local and state cannabis regulations.
Keep the sales floor properly stocked and the store well maintained and compliant.
Maintain hard-copy files as required.
Follow security measures and safety-compliance procedures.
Complete assigned shift duties at front-of-house stations, including check-in, sales floor, point of sale, curbside, and roll-thru.
Complete assigned shift duties at back-of-house stations, including fulfillment, receiving, replenishment, and inventory counts.
Maintain cleanliness, safety, and presentation standards throughout the dispensary.
Perform other duties as assigned.