Peronal Banker

PNC Bank•Franklin Park, NJ

7d•Onsite

About The Position

As a Branch Banker in PNC's retail banking organization, the Personal Banker is based at the Franklin Park branch in Franklin Park, New Jersey. This is an in-office role. The position acquires and deepens branch customer relationships through proactive sales and service, identifies opportunities to improve customers’ financial wellbeing, and positions PNC solutions to generate revenue and customer loyalty. The banker works with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships. The role delivers a full PNC conversation during customer interactions, using outbound calls, service-to-sales conversations, teller interactions, appointment setting, and lobby engagement. It also educates customers about ways to manage financial transactions using available technology and resources, resolves customer problems, and participates in accurate and efficient daily branch operations. The banker manages risk by following policies and procedures, exercising sound judgment, and maintaining heightened scrutiny to help prevent loss. PNC describes its workplace as inclusive and accessible and expects employees to be customer-focused and to effectively manage risks associated with business activities. Employment sponsorship and STEM OPT participation are not available for this position. Candidates may be subject to additional background checks under applicable Consumer Financial Protection Bureau regulations.

Requirements

Typically requires an associate degree or equivalent and related experience or product knowledge; in lieu of a degree, a comparable combination of education, job-specific certifications, and experience may be considered.
Typically requires 3 or more years of experience.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates considered for the position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.
Spanish speaking is preferred.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and manage the customer experience.
Collaborate with ecosystem partners to grow customers’ share of wallet.
Position PNC solutions to drive revenue and customer loyalty.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
Perform lobby engagement activities to connect with customers and position products to meet their needs.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment, and demonstrating heightened scrutiny to avoid loss.
Participate in daily branch operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.
Incentive-eligible compensation based on company, business, and/or individual performance.