Personal Banker (Teller)- Metairie

Resource Bank•Metairie, LA

25d

About The Position

The Personal Banker is responsible for maintaining and balancing a cash drawer and rotating the branch vault, including cash, coin, and negotiable instruments. The role processes customer transactions, provides quality service to internal and external customers, and follows bank regulations, security procedures, and established policies. The position reports to the Assistant Branch Manager, Branch Manager, or Business and Branch Services Director.

Requirements

High school diploma, GED, or High School Equivalence Certificate.
Ability to lift coin bags of varying weight.
Active listening, speaking, reading comprehension, mathematics, critical thinking, and social perceptiveness skills.
Ability to understand spoken information and communicate ideas clearly.
Speech clarity and speech recognition.
Near vision sufficient to see details at close range.
Ability to recognize when something is wrong or likely to go wrong.

Nice To Haves

Previous teller experience preferred.
Cash handling experience preferred.

Responsibilities

Receive checks and cash for deposit, verify amounts, and examine checks for endorsements, legal amounts, and dates.
Cash checks and disburse funds after verifying signatures and customer balances.
Process transactions including withdrawals, IRA and HSA contributions, loan payments, night deposits, and mail deposits.
Provide quality service to internal and external customers.
Assist customers with accessing safety deposit boxes.
Examine coupons and bills presented for payment to verify issue, payment date, and amount due.
Perform trial balances throughout the day.
Balance currency, coin, and checks in the cash drawer at the end of the shift.
Greet individuals entering the branch and using the drive-up window.
Process work through Branch Capture equipment.
Assist customers with services such as ordering ATM or debit cards, requesting stop payments, and changing addresses.
Follow bank regulations and security procedures.
Complete training requirements, including compliance training, in a timely manner.
Process transactions within established policies and procedures.
Lift coin bags of varying weight.
Perform other duties as assigned.