Personal Banker - Base Exchange Branch 26-064

Cobalt Credit Union•Offutt Air Force Base, NE

6h•$18 - $27•Onsite

About The Position

The Personal Banker provides solutions to meet members’ needs as they work toward their financial goals. The role processes member transactions accurately, answers questions, and recommends and opens credit union products and services suited to members’ needs. Success requires meeting established goals by building long-term member relationships. As the first person members see when seeking customer service, the Personal Banker creates a lasting impression of the organization and represents the credit union in communications with members, teammates, and the communities it serves. The role involves working through problems and responding resiliently to challenges.

Requirements

High school diploma or GED.
At least 1 year of prior experience in a financial institution.
At least 1 year of cash handling, sales, and customer service experience.
Ability to interview members to determine financial service needs.
Ability to perform in a fast-paced, team-oriented environment with multiple interruptions.
Self-starter motivated to contribute to a sales and services team, with the ability to work independently.
Problem-solving ability, accuracy, and attention to detail.
Strong motivation to provide quality service to members and the public.
Professionalism in attitude and member and team relations.

Responsibilities

Accurately process member transactions.
Answer member questions.
Interview members to determine their financial service needs.
Recommend and open credit union products and services that meet members’ needs.
Build long-term member relationships and work toward established goals.
Represent the credit union when communicating with members, teammates, and the communities it serves.
Work through problems and respond resiliently to challenges.