Personal Banker Augusta Exchange

Wells Fargo•Augusta, GA

1d•Onsite

About The Position

Wells Fargo is seeking an Associate Personal Banker (SAFE) for its National Branch in Augusta, Georgia. In this frontline position, you will build customer relationships and support everyday banking needs through in-branch interactions, scheduled conversations, and proactive outreach. You will learn about customers’ goals and connect them with relevant banking products, services, and digital tools. You will support account openings, service requests, and credit applications, and work with branch teammates to provide a consistent, high-quality customer experience. The role balances customer service and business growth, with an emphasis on relationship building, sound judgment, and compliance. Wells Fargo provides training and coaching to support long-term career growth and mobility. The schedule includes Saturdays. You will flex between cash handling and customer banking activities, with a focus on account openings and ongoing account support. SAFE registration is required at employment; Wells Fargo will initiate the process after your start date. Loan Originators must meet applicable LO/CFPB requirements and Wells Fargo policies, including standards for financial responsibility, character, fitness, and criminal background. A credit report may be reviewed, excluding the credit score, and additional ongoing screening may apply. This position is not eligible for visa sponsorship.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination.
Ability to work a schedule that includes Saturdays.
SAFE registration is required at the time of employment; Wells Fargo will initiate the process after the start date.
Loan Originators must meet LO/CFPB requirements and Wells Fargo policies, including financial responsibility, character, fitness, and criminal background standards.
This position is not eligible for visa sponsorship.

Nice To Haves

Prior experience in financial services or another highly regulated, customer-facing role, with comfort following structured processes and meeting accuracy and service expectations.
Experience building trust-based customer relationships through active listening, follow-up, and consistent engagement.
Comfort initiating outreach by calls, email, or other channels to strengthen relationships and identify ways to support customer needs.
Comfort using digital tools and technology, ability to learn new systems quickly, and ability to guide customers in adopting relevant capabilities.
Ability to identify customer needs and connect them with appropriate solutions, including referrals when additional expertise is needed.
Ability to collaborate with teammates and partners to resolve customer needs and deliver a seamless experience.
Ability to follow policies and regulations and identify and escalate risk concerns.

Responsibilities

Build customer relationships through proactive conversations that support financial well-being and deepen engagement.
Understand customer needs and connect customers with relevant banking products, services, and solutions.
Identify opportunities, promote solutions, and make appropriate referrals to support customer and business goals.
Support everyday banking needs, including new account openings, service requests, and credit applications.
Handle cash and perform teller-line activities, accurately processing transactions in accordance with compliance and operational standards.
Use and adopt digital tools and technologies to enhance customer experience and address evolving banking needs.
Provide accurate, compliant service and exercise sound judgment within defined risk controls.
Coordinate with branch teammates to hand customers off to licensed bankers or other specialists as appropriate.
Support branch operations by flexing between cash handling and customer banking activities, including account openings and ongoing account support.
Follow applicable policies and procedures, fulfill risk and compliance obligations, and escalate and remediate issues appropriately.