Personal Banker

PNC Bank•Pinellas Park, FL

11d•Onsite

About The Position

PNC is hiring a Personal Banker for its Retail Branch organization, based at 3976 Park Blvd., Pinellas Park, Florida. This in-office role focuses on acquiring and deepening branch customer relationships through proactive sales and service, identifying ways to improve customers’ financial wellbeing, and positioning PNC solutions to increase revenue and loyalty. The banker uses a defined sales process across outbound calls, teller interactions, appointments, service-to-sales conversations, and lobby engagement, and collaborates with internal ecosystem partners and community Centers of Influence to acquire, expand, and retain relationships. The role also educates customers about ways to manage financial transactions using available technology and resources, resolves customer issues using product and procedural knowledge, and participates in accurate and efficient branch operations. Employees are expected to focus on customers and appropriately identify and manage risk in accordance with PNC policies and its Enterprise Risk Management Framework. Spanish-speaking ability is preferred. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires an associate degree or equivalent, plus related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
Typically requires 3 or more years of experience.
Demonstrate customer focus and the ability to make customer needs and satisfaction primary considerations in business decisions.
Assess and effectively manage risks associated with business objectives and activities in support of PNC’s Enterprise Risk Management Framework.
Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Spanish-speaking ability.
Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and manage the customer experience.
Collaborate with ecosystem partners to grow customers’ share of wallet.
Position PNC solutions to drive new revenue and customer loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow share of wallet through a differentiated customer experience.
Engage customers in the lobby and position products to meet their needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by following policies and procedures, exercising sound judgment within established limits, and maintaining heightened scrutiny to identify and avoid loss.
Participate in daily branch operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave.
Up to 11 paid holidays each year.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.