Personal Banker

PNC•Springville, AL

11d•Onsite

About The Position

The Personal Banker works within PNC's retail organization in Springville, Alabama, acquiring and deepening the branch customer base through proactive sales and service. The role identifies opportunities to improve customers' financial well-being, collaborates with ecosystem partners to grow customer relationships, and positions PNC solutions to generate revenue and customer loyalty. This is an in-office role. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The Personal Banker conducts proactive sales conversations through internal and outbound interactions, including outbound calling, service-to-sales activities, teller interactions, appointment setting, and lobby engagement. The position delivers a full PNC conversation with each client interaction, uses ecosystem partnerships and community Centers of Influence to acquire and retain relationships, and educates customers on ways to manage financial transactions using technology, tools, and resources. The role also applies product and procedural knowledge to resolve customer problems, manages risk by following policies and procedures, and participates in efficient and accurate branch operations. PNC expects employees to focus on customers and manage risks in accordance with the company's Enterprise Risk Management Framework. Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations. The position is also subject to applicable FDIA Section 19 requirements and, for registered roles, SAFE Act and/or FINRA requirements.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, as well as related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
No required certification(s).
No required or preferred language assessments.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial well-being and position PNC solutions to drive revenue and loyalty.
Conduct sales conversations through outbound calling, service-to-sales activities, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during client interactions to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customers' share of wallet through a differentiated experience.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by adhering to policies and procedures and exercising sound judgment within established limits.
Participate in branch daily operations and help ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year depending on career level and years of service, subject to eligibility.