Personal Banker

KeyBank•Niagara Falls, NY

11d•$21 - $31•Onsite

About The Position

The Personal Banker is a client-first, sales-driven member of the KeyBank branch team who serves as a problem solver, trusted advisor, and partner to individuals and businesses. The role involves engaging clients in deeper conversations, in person and through proactive calling, to identify needs and provide customized guidance and solutions that support financial wellness. The Personal Banker attracts new clients and develops existing relationships around clients’ financial goals, helping them build confidence in their finances. The position also supports branch operations, works collaboratively with branch teammates and business partners, and follows operational, risk, security, audit, and documentation requirements. The role is based at a branch at 2429 Military Road in Niagara Falls, New York. Work on Saturdays is required as directed by management.

Requirements

High school diploma, GED, or equivalent business experience.
At least 1 year of experience developing customer relationships, achieving sales goals, and building referral sources.
Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
Foundational knowledge of client sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
Demonstrated experience influencing business partners and leveraging centers of influence.
Working knowledge of PCs, including MS Windows and Office products such as Word and Excel.
Working knowledge of digital technology, including mobile devices, apps, and web-based browsing, and ability to educate clients about Key digital platforms and capabilities.
Knowledge of client accounts and sound judgment in client and transaction interactions.
Ability to achieve sales and referral goals through appointments and quality conversations, using lead lists, walk-ins, and professional contacts.
Strong work ethic, integrity, and time-management skills.
Ability to build and nurture client relationships, identify prospective clients, understand needs, and develop long-term relationships.
Ability to provide attentive client service and resolve issues promptly.
Ability to evaluate financial information and recommend strategies.
Understanding of risks associated with banking operations and client transactions.
Strong verbal and non-verbal communication skills.
Ability to handle cash transactions accurately and efficiently.
Ability to routinely and frequently operate a motor vehicle with a valid driver's license.
Ability to meet the physical demands of prolonged standing, frequent hand use and forward reaching, occasional bending, and lifting as described in the posting.

Nice To Haves

Bachelor's degree.
Comfort interacting with small business clients, overcoming objections, and asking fact-finding questions.
Notary License.

Responsibilities

Provide a strong client experience by being present with clients and teammates and recognizing the impact of each interaction.
Identify financial wellness opportunities in in-person and phone conversations and provide customized recommendations.
Meet individual activity, behavior, and outcome goals and expectations.
Open personal and business accounts and related products, including checking, deposit products, home equity, unsecured lending, and certificates of deposit.
Build partnerships with branch teammates and line-of-business partners to acquire clients and deepen existing client relationships.
Manage internal and external centers of influence effectively.
Follow operational, risk, security, and audit procedures and policies, including appropriate documentation of client interactions.
Support branch operations, including assisting clients with transactions on the Teller line as needed.
Participate in and occasionally facilitate in-person morning huddles and end-of-day debriefs.
Work Saturdays as directed by management.
Perform other assigned duties and comply with KeyBank policies, procedures, values, and Code of Conduct.