Personal Banker
About The Position
As a Personal Banker in PNC's Retail organization, the employee will be based at the Crafton Ingram Shopping Center branch in Pittsburgh, Pennsylvania. This is an in-office role. The position acquires and deepens branch customer relationships through proactive sales and service, identifies opportunities to improve customers' financial well-being, and collaborates with ecosystem partners to expand customers' relationships with PNC. The Personal Banker promotes PNC solutions to generate revenue and customer loyalty, delivers a full PNC conversation during client interactions, and provides a differentiated customer experience. The role also supports branch operations, educates customers on financial transaction options and technology, resolves customer problems, and manages risk by following policies and procedures. Candidates typically need an associate degree or equivalent, along with related experience or product knowledge; typically, three or more years of experience are required. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience (including military service) may be considered. No certification is required. Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.
Requirements
- Typically, an associate degree or equivalent, as well as related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience (including military service) may substitute for a degree.
- Typically, three or more years of experience.
- Demonstrated knowledge, skills, and abilities appropriate to the role.
- Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations.
Nice To Haves
- Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
- Competencies include banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.
Responsibilities
- Acquire and deepen the branch customer base through proactive sales and service activities.
- Identify opportunities to improve customers' financial well-being and manage the customer experience.
- Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
- Position PNC solutions to generate revenue, customer loyalty, and a greater share of customers' financial relationships.
- Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
- Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
- Educate customers about options for managing financial transactions using technology, tools, and resources.
- Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
- Manage risk by adhering to policies and procedures, using sound judgment within established limits, and applying heightened scrutiny to identify and avoid losses.
- Participate in branch daily operations and ensure tasks are completed efficiently and accurately.
Benefits
- Medical and prescription drug coverage, including a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child and elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select fully paid programs
- Wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- Nine occasional absence days each year, unless otherwise required by law
- Between 15 and 25 vacation days each year, depending on career level and years of service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
