Personal Banker

Braemar Hotels & Resorts • New York, NY

10d • Onsite

About The Position

OceanFirst Bank is hiring a Personal Banker for its Avenue J branch. Retail staff participate in a two-week personalized, interactive training experience after hire. The Personal Banker processes routine financial transactions while delivering personalized, high-quality service and supporting branch growth, profitability, and customer retention. The role assesses customer needs, recommends appropriate banking products and services, and serves current and prospective customers. The position also includes branch compliance responsibilities and may involve serving as Branch Supervisor when directed by management.

Requirements

• High school diploma or equivalent.
• Two to three years of experience in a direct customer-service capacity, including one year of prior cash handling; teller-related experience is preferred.
• Prior sales experience, preferably in a retail banking environment.
• Valid NMLS Registration.
• Excellent sales and customer-service skills.
• Strong basic math skills.
• Excellent interpersonal and verbal communication skills, attention to detail, and strong organizational skills.
• Basic knowledge of opening new accounts, such as checking and savings accounts.
• Computer literacy, moderate typing skills, and knowledge of standard office equipment, including a calculator.
• Working knowledge of bank products, services, and software, or the ability to be trained and learn quickly.
• Mastery of operational teller functions.
• Ability to work flexible schedules in accordance with branch needs.

Nice To Haves

• Teller-related experience, preferably in a retail banking environment.
• Prior sales experience in a retail banking environment.

Responsibilities

• Greet customers warmly and professionally and use consultative selling and profiling techniques to help them choose suitable products and services.
• Balance and prove the cash drawer, work to meet teller-difference and controllable-loss standards, and attend to the night deposit vault, ATM, ITM, and coin machine as needed.
• Make daily outbound calls to customers and prospects to promote Bank, Wealth, and NEST products and services.
• Meet and exceed annual sales goals for Bank products and referral goals for NEST and digital products.
• Proactively sell Bank products and services to deepen and preserve customer relationships based on customer needs.
• Identify sales opportunities for debit cards, credit cards, Wealth and Trust services, and other strategic sales goals as directed by management.
• Solicit, process, and close new consumer loan applications.
• Respond to customer inquiries about Bank services and coordinate with internal departments to ensure customer satisfaction.
• Perform account and record maintenance duties as directed.
• Provide notary services if licensed.
• Process deposits, withdrawals, loan payments, check cashing, and other teller transactions in accordance with Bank policy.
• Serve as Branch Supervisor if directed by management.
• Assist with related branch office functions as directed by the Branch Manager.
• Help customers migrate to the Bank's digital channels.
• Stay current on and apply Bank policies and procedures, including BSA requirements, and attend additional training as directed.
• Participate in the Branch Incentive Program.
• Ensure compliance with banking regulations, employment and labor laws, agency guidelines, and organizational policies.
• Manage Retail Branch compliance requirements and ensure files are maintained in accordance with regulations.
• Ensure staff meet compliance and disclosure requirements and are cross-trained.

Benefits

• Professional growth opportunities.
• Employee perks and discount programs.
• Tuition assistance program.
• Incentive compensation program.
• Company holidays and paid time off.
• Two-week personalized and interactive training experience for retail staff after hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED