Personal Banker

PNC Bank•North Hills, PA

10d•Onsite

About The Position

The Personal Banker works within PNC's Retail organization at the North Hills Banking Center in Pittsburgh, Pennsylvania. The role acquires and deepens the branch customer base through proactive sales and service, identifies opportunities to improve customers' financial wellbeing, and positions PNC solutions to build revenue and loyalty. The position is in-office. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position. The Personal Banker engages customers through outbound calling, service-to-sales conversations, teller interactions, appointment setting, lobby engagement, and a full PNC conversation with every client interaction. The role collaborates with ecosystem partners and community Centers of Influence to acquire, expand, and retain relationships; educates customers on transaction-management options and technology; resolves customer problems; manages risk in accordance with policies and procedures; and participates in accurate, efficient branch operations.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, as well as related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
Demonstrate customer focus by aligning decisions with customer needs and satisfaction and creating customized customer solutions.
Assess and effectively manage risks associated with business objectives and activities in alignment with PNC's Enterprise Risk Management Framework.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and manage their experience.
Collaborate with ecosystem partners to grow customers' share of wallet and position PNC solutions to drive revenue and loyalty.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow share of wallet through a differentiated customer experience.
Educate customers about financial transaction options using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and applying heightened scrutiny to identify and avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
Nine occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service