Personal Banker

Commerce Bank•Wichita, KS

12d•Onsite

About The Position

Commerce Bank is seeking a Personal Banker for its Wichita Tallgrass location. Personal Bankers serve as ambassadors of the Commerce Bank brand, building and maintaining lasting relationships with customers, coworkers, and internal business partners. The role focuses on identifying customers’ financial needs and offering suitable solutions to support their financial health. The Personal Banker provides customer service in person and over the phone, listens to customers and recommends relevant products and services, and educates them about retail banking products and digital solutions. The role also involves completing transactions accurately and in compliance with policies and regulations, referring customers with complex needs to bank specialists, and achieving individual and branch sales and service goals. The position may be filled at the Personal Banker I or Personal Banker II level, depending on experience and education. The schedule is Monday through Friday, 8:45 a.m. to 5:45 p.m., and Saturday, 8:45 a.m. to 12:15 p.m.

Requirements

High school diploma or an equivalent combination of education and experience.
At least 1 year of sales or customer service experience.
Strong sales skills and the ability to connect with customers in person and over the phone while providing an excellent customer experience.
Ability to meet personal and branch sales and customer service expectations.
Motivated, organized self-starter with strong attention to detail and ability to manage multiple priorities.
Excellent written, verbal, and interpersonal communication skills.
Ability to adapt to varied situations with an optimistic outlook aligned with the company’s culture and Core Values.
Proficiency with Microsoft Word, Excel, and Outlook.
Must be eligible to work in the United States without current or future sponsorship.

Nice To Haves

Experience working in an environment with individual and team sales goals.

Responsibilities

Interact with customers in person and over the phone to understand and meet their financial needs through needs-based conversations and sales fulfillment.
Listen to customers, understand their needs, and recommend products and services to help achieve individual and team sales and service goals.
Educate customers about retail products and digital solutions.
Complete financial transactions accurately and efficiently while following policies, procedures, and regulatory requirements.
Identify complex financial needs and refer customers to bank specialists when appropriate.
Perform other duties as assigned.