Personal Banker - Home Office

American 1 Credit Union•Jackson, MI

10h•Onsite

About The Position

The Personal Banker, also referred to as a Member Service Specialist, delivers a high-quality member experience through credit union transactions and services, including opening memberships and accounts, lending, and everyday account support. The role involves understanding members’ needs, building relationships, and offering appropriate products and services to support financial wellness. The specialist maintains accurate records and follows credit union processes, policies, and procedures while working collaboratively with the branch team to achieve member-service and branch goals. The position is based on-site at the Home Office Branch in Jackson. The employee must work assigned hours and be flexible to work at any credit union location within 20 miles of the home branch. The stated wage is $21.13 per hour. Benefits begin on the first day and include health, dental, vision, and Responsible Time Off. Employment offers are contingent upon background screens.

Requirements

High school diploma or GED.
Prior customer service and sales experience.
Excellent verbal and written communication skills.
Working knowledge of PC applications such as Microsoft Office.
Ability to work independently and collaboratively as part of a team.
Ability to direct and coach other team members.
Ability to make decisions, take initiative in resolving problems, and handle confidential information tactfully and responsibly.

Nice To Haves

Credit union or banking experience.
Knowledge of credit union products, services, policies, core processes, and procedures.
Ability to provide supervisory leadership to professional- and intermediate-level staff.
Demonstrated member-focused strategy skills.
Skill in gathering, reporting, and summarizing data trends.

Responsibilities

Listen to members and coworkers, engage meaningfully, and offer appropriate solutions.
Deliver superior service in accordance with the credit union’s GREAT service standards.
Open and service new and existing memberships and accounts, process internal transfers, update account information, order or reorder checks, process stop-payment requests, respond to card inquiries, and troubleshoot account issues.
Process loan applications at all levels, including auto, credit card, and home equity loans; submit applications promptly for audit and examination purposes.
Notify members of loan decisions, follow up on approved applications, prepare required documents, and complete loan closing and disbursement of funds.
Provide in-person and telephone service, answer account, loan, product, and service inquiries, and respond to member requests, problems, and complaints or direct members to appropriate assistance.
Cross-offer checking, lending, and product-protection options in line with individual and branch goals.
Follow core processes, policies, and procedures, including customer identification and Bank Secrecy Act requirements.
Represent the credit union in the community.
Work assigned hours and remain flexible to work at credit union locations within 20 miles of the home branch.
Mentor and support team members, assist with the teller line when needed, and accurately process deposits, withdrawals, loan payments, transfers, and other member transactions.
Support branch collaboration, accurate and complete account and loan documentation, GREAT service standards, personal scorecard results, and knowledge of credit union products and services.
Maintain confidentiality of member, employee, and credit union information.