Personal Banker: Bethlehem Office
About The Position
Fidelity Bank is hiring a customer-oriented Personal Banker for its Bethlehem Branch in Bethlehem, Pennsylvania. The role supports the branch’s customer sales and service functions, including helping customers with transactions, coordinating work within the branch, and maintaining efficient communication across departments. Duties may vary with customer volume and service needs. Personal Bankers assist customers with banking needs such as opening accounts, learning about products and services, and using mobile and digital banking tools. They provide a consultative experience, help customers work toward their financial goals, and contribute to established customer service and sales objectives. The Bank provides training and mentorship. Fidelity Bank describes itself as a community-focused bank and notes its employees’ volunteer service and support for nonprofit organizations.
Requirements
- Customer-oriented approach.
- Ability to support customer sales and service functions and meet established customer service and sales objectives.
- Ability to adapt to changing customer volume and branch service needs.
Nice To Haves
- Genuine care for people.
- Technical aptitude.
- Enjoyment of being an active team member.
Responsibilities
- Provide an engaging experience for internal and external customers by executing the Fidelity Model Experience and embodying the organization’s core values.
- Engage customers to identify their financial needs and recommend appropriate products.
- Help customers achieve their financial goals through consultative conversations.
- Build relationships with existing customers, identify cross-selling opportunities, and support customer retention and growth.
- Provide direct service on deposit products and services, complete necessary documentation, and perform point-of-sale processing.
- Solicit new business from prospective customers and nurture ongoing relationships with current customers.
- Assist customers with transactions and coordinate work and communication across the branch and departments.
- Help customers open accounts, understand products and services, and use mobile and digital banking tools.
Benefits
- Training and mentorship provided by the Bank.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
