Personal Banker Floater
About The Position
The Personal Banker I builds strong customer relationships, learns about customers’ financial needs, establishes accounts, and takes credit applications. The role develops new business and deepens existing customer relationships while delivering exceptional service, primarily through in-person and telephone interactions. As a floater, the employee may be moved between branches within an assigned region to provide coverage as needed. The position may also include other related duties, cross-training across departments, and rotation between banking centers. The Personal Banker reports to the Banking Center Manager and does not oversee other positions. Employees must attend required training and comply with applicable banking laws, regulations, and internal policies.
Requirements
- High school diploma or GED.
- One year of cash-handling experience.
- One year of banking experience.
- Ability to learn and adapt to new information and technology platforms.
- Experience using personal computers and Microsoft Word, Excel, and Outlook.
- Ability to work flexible scheduled hours Monday through Friday and a Saturday rotation; hours fluctuate according to business needs.
- Attend mandatory scheduled training and complete applicable online regulatory-compliance courses.
- Regular attendance and punctuality.
Nice To Haves
- Bachelor’s degree in business, marketing, or a related field; equivalent experience in sales, marketing, or operations may substitute for this preferred degree.
- Thorough understanding of corporate business account and consumer loan documentation, including proficiency with BSA and CIP.
- Bilingual in English and Spanish.
Responsibilities
- Welcome customers and communicate professionally and effectively with customers and team members.
- Provide consistently high-quality service and demonstrate a commitment to serving others.
- Use critical thinking and problem-solving to identify or resolve customers’ financial needs.
- Open new accounts, process credit card applications, and cross-sell bank products and services, including ATM and mobile banking solutions.
- Support banking center and individual sales and referral goals by referring customers with complex needs to bank business partners.
- Assist the teller line as needed and maintain and balance an assigned cash drawer.
- Follow current new-account compliance rules, regulations, and internal audit controls for lobby operations.
- Complete job-specific and other required bank training.
- Follow internal risk-control and loss-prevention procedures, including reporting suspicious or unusual customer activity.
- Comply with applicable federal and state laws, regulations, and bank policies and procedures, including requirements related to BSA, OFAC, the USA Patriot Act, CIP, and AML.
- Rotate between banking centers and branches within the assigned region as needed.
- Maintain punctuality and regular attendance and notify management of absences or tardiness.
- Employees are encouraged to volunteer for bank-sponsored, civic, charitable, and community activities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
