Personal Banker - Englewood (Full-time)

Provident Bank • Englewood, NJ

29d • $18 - $23 • Onsite

About The Position

Provident Bank is hiring a Personal Banker for its Englewood branch. The role builds relationships with customers and prospective customers, identifies their financial needs, and provides a positive experience while conducting branch transactions. It combines transaction, sales, and service responsibilities, which may vary according to branch needs. The Personal Banker processes financial transactions, opens and services accounts, cross-sells products, consults with customers, develops and manages a book of business, researches account issues, and refers customers to other departments. The position is responsible for sales expectations involving deposits, loans, revenue, referrals, and cash drawer balancing. It also assists the Assistant Branch Manager with branch processes, end-of-day functions, and reporting. The role may be eligible for Life and Health licensing and works under general supervision. Employees are expected to follow the Bank’s Code of Ethics, Core Values, and Mission Statement.

The position is based in a retail banking branch. Work is mainly performed under general office conditions, with moderate noise levels. The role may require overtime and travel to other branches, customer locations, and property locations, as well as flexibility to adapt to reassignments. Physical activities include lifting 5–25 pounds, prolonged sitting or standing, and occasional bending or stooping.

Requirements

• High school diploma or GED.
• At least 6 months of sales and service experience in a customer-facing retail environment.
• Strong interpersonal skills, including listening and written and verbal communication.
• Ability to work a flexible schedule based on business needs.
• Positive and professional demeanor with customers and coworkers.
• Strong math and analytical skills.
• Understanding of and adherence to safety and security practices.
• Good relationship-building skills.
• Ability to establish strong customer and prospective-customer connections through consultative conversations that create sales opportunities.
• Strong customer service and advocacy skills.
• Strong organizational and time-management skills.
• Strong PC skills and ability to quickly learn computer programs, including Microsoft Office.
• Must register as a mortgage loan originator with the NMLS before taking mortgage loan applications or negotiating or extending terms of a mortgage or other loan secured by a residence.
• Willingness and ability to work required overtime and travel to other locations or branches.
• Ability to adapt to new job locations and reassignments as directed.
• Ability to lift 5–25 pounds, sit or stand for prolonged periods, and occasionally bend or stoop.

Nice To Haves

• Prior retail banking experience.
• Life and Health licenses to support the investment program.

Responsibilities

• Meet sales, referral, and cross-selling goals by understanding product and service features and benefits.
• Promote bank products and refer or resolve customer inquiries about accounts and banking services.
• Refer customers for commercial products or services to the branch manager, market manager, or appropriate business partner.
• Build and maintain customer relationships through active engagement and consultative needs assessments; develop new relationships, expand existing ones, and manage and grow a book of business.
• Identify opportunities with customers and prospective customers through lobby management.
• Assist customers with digital technologies and refer them to other lines of business.
• Help maintain branch cost efficiency, customer service quality, and adherence to sales and brand standards.
• Deliver positive customer service and meet sales and service expectations.
• Follow bank policies, compliance requirements, and applicable laws and regulations to support operational and financial safety and soundness.
• Use lobby management to control and mitigate risk; establish customer identity and follow compliance procedures.
• Assist branch management with branch operations as needed.
• Perform transactions such as check cashing, withdrawals, deposits, and loan payments.
• Prepare or complete Currency Transaction Reports and Suspicious Activity Forms for appropriate transactions.
• Assist in training other branch employees.
• Support the contact center during high call volumes and handle customer inquiries by telephone.
• Provide access to safe deposit boxes.
• Assist the Assistant Branch Manager with daily branch responsibilities, processes, end-of-day functions, and reporting.
• Manage and balance cash drawers and research and resolve account issues or inquiries.

Benefits

• Incentive eligibility based on company, business, and/or individual goal achievement and performance.
• Accrued paid time off (PTO) and holiday PTO.
• Medical, dental, and vision plans.
• Flexible Spending and Health Savings Accounts.
• 401(k) retirement plan.
• Disability insurance.
• Employee Assistance Program.
• Basic life insurance.
• Company-sponsored tuition disbursement and loan repayment programs.
• Voluntary supplemental life insurance, accident, critical illness, hospital indemnity, and legal plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED