Personal Banker, Lemay

Midwest BankCentre•St. Louis, MO

19d•Onsite

About The Position

Midwest BankCentre is hiring a Personal Banker to build customer relationships and support branch goals by providing attentive service and consultative banking solutions. The role includes helping customers understand and use digital banking tools, opening and maintaining accounts, and assisting with consumer loan applications and closings. The banker handles inbound and outbound calls, identifies opportunities to strengthen customer relationships, and refers customers to other banking partners when appropriate. The position requires adherence to banking regulations and the Bank’s compliance and risk-management requirements. Ongoing training covers BSA, the USA Patriot Act, and AML; the employee must obtain and maintain NMLS and Notary Public. This is an hourly, full-time position generally working 40 hours per week, with standard hours Monday through Friday. Evening and weekend work, overtime, and travel to other branches may be required.

Requirements

High school diploma or equivalent.
At least two years of bank customer contact or retail sales experience.
Exceptional interpersonal and communication skills, including the ability to build rapport and engage clients.
Technological savvy and ability to learn and adapt to new systems and software.
Problem-solving mindset and ability to think critically under pressure.
Strong attention to detail and organizational skills.
Ability to work independently and collaborate effectively with a team.
Flexibility to work some weekends and evenings as business needs require.
Willingness and ability to travel to other locations or branches and work required overtime.
Ability to obtain and maintain NMLS and Notary Public.

Nice To Haves

Associate or bachelor’s degree.

Responsibilities

Engage customers, establish rapport, and build stronger relationships.
Assist the team in achieving branch goals and meet quarterly banker minimum standards.
Provide excellent customer service and consultative advice based on customers’ financial goals and needs.
Assist with account openings and maintenance, including consumer loan applications and closings.
Promote digital banking and help customers set up and use online and mobile banking features.
Handle inbound and outbound calls proactively to build relationships, recommend relevant products, and resolve issues.
Refer customers to experienced banking partners when appropriate.
Participate in sales, service, and product training meetings and MBC@Work presentations.
Follow banking regulations, compliance requirements, risk-management expectations, and Bank policies and procedures.
Remain flexible to accommodate branch staffing needs, manage time independently, and complete daily, weekly, and monthly tasks.
Contribute to branch meetings and culture.
Travel to other locations or branches and work required overtime as needed.