Relationship Banker II - Lemay Branch

Regions Bank•St. Louis, MO

1d•$46,120 - $55,160•Onsite

About The Position

At Regions, the Relationship Banker II meets with customers and prospects in person and by phone to identify their financial needs and proactively provide appropriate products, services, and guidance to help them achieve their financial goals. The role is suited to candidates with retail or sales experience who want to develop a banking career with opportunities for growth and advancement. The position calls for an individually driven and competitive team member with strong communication skills and the ability to identify customer needs. The banker works toward branch targets, builds and expands customer relationships, educates customers on consumer and business banking products and digital banking options, and delivers a consistent customer experience. The role also involves resolving customer issues, referring complex needs to internal experts, and following applicable banking procedures, laws, and regulations. This position requires NMLS registration, is incentive eligible, and is eligible for overtime under the Fair Labor Standards Act for hours worked over 40 per week.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Excellent relationship-building skills.
Strong communication and customer focus.

Nice To Haves

Bachelor’s degree.
Life Insurance License.
One year of cash-handling, banking, and/or customer service experience.

Responsibilities

Achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
Make outbound calls to customers and prospects from generated lead lists to expand existing relationships and acquire new customers.
Educate and advise customers on Regions’ consumer and business products and services, including loan and deposit products.
Educate customers about digital banking options, including mobile, online, and ATM services.
Provide a consistent customer experience, including greeting customers and processing transactions as needed.
Take ownership of and resolve customer issues.
Refer customers with complex financial goals and needs to internal experts.
Follow bank processes, procedures, applicable laws, and regulations; complete duties assigned or delegated by the Branch Manager; and help ensure sound banking practices, including identifying, managing, and reporting operational risks.