Personal Banker - Jasper Alabama Avenue

PNC•Jasper, AL

1d•Onsite

About The Position

At PNC, the Personal Banker is part of the Retail Banking organization and is based in Jasper, Alabama. This is an in-office role. The position acquires and deepens the branch customer base through proactive sales and service, identifies ways to improve customers’ financial wellbeing, collaborates with ecosystem partners, and presents PNC solutions to generate revenue and customer loyalty. The Personal Banker drives sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. They deliver a full PNC conversation during customer interactions, identify appropriate solutions, and use ecosystem partners and community Centers of Influence to acquire, expand, and retain relationships. The role also educates customers about transaction options using technology, tools, and resources; applies product and procedural knowledge to resolve customer problems; and supports efficient, accurate branch operations while managing risk and adhering to policies and procedures. PNC emphasizes customer focus and sound risk management. Candidates will be subject to background checks required by Consumer Financial Protection Bureau regulations. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, together with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered instead of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
No required certification(s).
No required or preferred language assessments.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and position PNC solutions to generate revenue and customer loyalty.
Drive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate PNC solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Educate customers on financial transaction options using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by following policies and procedures, using sound judgment within established limits, and maintaining heightened scrutiny to prevent loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, subject to eligibility.
Up to 11 paid holidays each year, subject to eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.