Priority Banker - Hoover, Alabama

Regions Bank•Hoover, AL

8d•$37,451 - $46,150•Hybrid

About The Position

The Contact Center Priority Banker provides full-service banking to affluent clients through appropriate advice, guidance, and education on Regions’ financial products and services. The role serves the top 10% of Regions’ customer base through inbound and outbound calls, supports customer needs across loan and deposit products, and takes ownership of issues through resolution. The banker refers customers to internal experts when complex financial goals or needs are identified and completes work with limited supervision. The position is based within a reasonable distance of Hoover, Alabama, at the Riverchase Operations Center. Initial training is mandatory and onsite, Monday through Friday from 8:00 a.m. to 5:00 p.m. CST for five weeks, with full attendance required. After training, the schedule includes office work Monday through Friday from 10:00 a.m. to 7:00 p.m. CST, with one weekday off (Tuesday, Wednesday, or Thursday), and remote work from 10:00 a.m. to 7:00 p.m. CST every Saturday or Sunday. The weekday off depends on business needs. The position tracks time and is eligible for overtime for hours worked over 40 per week, and it is eligible for incentive pay. NMLS registration is required. Regions does not provide relocation assistance.

Requirements

High school diploma or GED.
Two years of experience in customer service, sales, or banking.
Ability to accurately observe stable and scrolling on-screen text and images.
Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone.
Ability to operate a keyboard and mouse to type and make on-screen selections.
Ability to work at a computer for extended periods.
Register with the Nationwide Mortgage Licensing System and Registry (NMLS).
For remote work from a location other than a Regions facility: internet download speed of at least 50 Mbps and upload speed of at least 5 Mbps; confirm download speed through speedtest.net or provide provider documentation; connect directly to the internet router by Ethernet cable; satellite internet, Wi-Fi, and Wi-Fi extenders are not allowed.
Be within a reasonable distance of Hoover, Alabama, unless an exception applies to a current Regions associate who already works remotely.

Nice To Haves

College degree.
One year of experience lending.
One year of experience in relationship-based client consultation.
Ability to adhere to policies, procedures, and guidelines.
Ability to handle multiple priorities simultaneously.
Ability to problem solve.
Ability to provide personalized customer service.
Ability to work in a fast-paced and energetic environment.
Basic computer skills and ability to navigate various systems.
Intermediate knowledge of general banking, electronic banking, account opening processes, and credit card products and services.
Strong communication and customer focus.

Responsibilities

Achieve Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions’ financial products and services.
Achieve required levels of inbound and outbound phone calls from the top 10% of Regions’ customer base.
Educate and advise customers on products and services, including all loan and deposit types.
Take ownership of customer issues and work proactively with customers toward resolution.
Refer customers to an internal team of experts when complex financial goals and needs are recognized.
Complete work with a limited degree of supervision.