Priority Banker - Hoover, Alabama

Regions Bank•Hoover, AL

7d•Hybrid

About The Position

The Contact Center Priority Banker provides full-service banking to affluent clients by offering appropriate advice, guidance, and education on Regions’ financial products and services. The role serves the top 10% of Regions’ customer base through inbound and outbound calls, works toward Contact Center targets, takes ownership of customer issues, and refers customers to internal experts when complex financial needs are identified. The position requires limited supervision and registration with the Nationwide Mortgage Licensing System and Registry (NMLS). It is incentive eligible, and hours worked over 40 per week are eligible for overtime under the Fair Labor Standards Act. The role is based near Hoover, Alabama. Initial training is onsite Monday through Friday, 8:00 a.m. to 5:00 p.m. CST, for five weeks, with full attendance required. After training, the schedule is Monday through Friday in the office from 10:00 a.m. to 7:00 p.m. CST, with one weekday off based on business needs, plus every Saturday or Sunday from 10:00 a.m. to 7:00 p.m. CST working remotely. Regions does not provide relocation assistance. Remote work from a non-Regions location requires specified internet speeds and a direct Ethernet connection; satellite internet, Wi-Fi, and Wi-Fi extenders are not allowed.

Requirements

High school diploma or GED.
Two years of experience in customer service, sales, or banking.
Ability to accurately observe stable and scrolling on-screen text and images.
Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone.
Ability to operate a keyboard and mouse to type and make on-screen selections.
Ability to work at a computer for extended periods.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS) is required.
For remote work from a location other than a Regions facility: internet download speed of at least 50 Mbps and upload speed of at least 5 Mbps, confirmed by speedtest.net or provider documentation, with a direct Ethernet connection to the internet router; satellite internet, Wi-Fi, and Wi-Fi extenders are not allowed.
Ability to adhere to policies, procedures, and guidelines.
Ability to handle multiple priorities simultaneously.
Problem-solving ability.
Ability to provide personalized customer service.
Ability to work in a fast-paced and energetic environment.
Basic computer skills and ability to navigate various systems.
Intermediate knowledge of general banking, electronic banking, account opening processes, and credit card products and services.
Strong communication skills and customer focus.

Nice To Haves

College degree.
One year of lending experience.
One year of relationship-based client consultation experience.

Responsibilities

Meet Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions’ financial products and services.
Achieve required inbound and outbound call levels for the top 10% of Regions’ customer base.
Educate and advise customers on products and services, including loan and deposit products.
Take ownership of customer issues and proactively work with customers toward resolution.
Refer customers to internal experts when complex financial goals and needs are recognized.
Complete work with a limited degree of supervision.