Personal Banker II- $3000 Sign on Bonus

UMB Bank•Raton, NM

3d•$44,685 - $65,736•Onsite

About The Position

Personal Bankers at UMB build customer relationships and recommend and sell products and services. They use product knowledge and customer interactions to identify needs and provide financial solutions that support customers’ financial well-being and make banking easier. The role is part of UMB’s Consumer banking business, where associates receive training on products and services, the sales process, and financial solutions, and have opportunities to learn from UMB leaders through mentorship. The Personal Banker II focuses on developing customer relationships, generating consumer lending opportunities, and managing a personal loan pipeline. The role also involves completing routine banking transactions, managing a cash drawer, and preparing bank documentation according to industry and legal standards. The position requires working branch hours, including weekends and some evenings.

Requirements

High school diploma or equivalent.
Two years of retail banking sales experience or other relevant experience.
Reliable transportation and ability to work branch hours, including weekends and some evenings.
Ability to obtain an NMLS registration within 90 days.
Ability to learn products, services, and procedures quickly and accurately.
Basic math skills and ability to solve problems while operating within established risk parameters and tolerances.
Demonstrated ability to build personal connections, engage and educate customers, ask open-ended questions, and listen to establish trust and lasting relationships.
Strong business development capabilities, including proactively growing a personal book of business through campaign offers, prospecting leads, service-to-sales conversations, and referrals from centers of influence.
Ability to thrive in a high-energy, sales-driven team and use coaching and feedback to improve sales outcomes.
Ability to communicate compellingly, project a positive image, solve problems, and create positive outcomes.
Attention to detail when completing documents and explaining features and benefits.

Nice To Haves

College degree or military equivalent.
Bilingual ability.

Responsibilities

Ask personalized questions to understand customers’ financial goals and connect them with suitable solutions.
Create and manage a loan pipeline, focusing on prospecting and cross-selling home equity loans and lines of credit, unsecured personal loans, auto loans, and mortgage referrals.
Generate sales opportunities and grow UMB’s customer base by sourcing consumer lending opportunities through networking, customer conversations, business development, and proactive outreach.
Learn and perform banking processes, including transactions, managing a cash drawer, and completing bank documentation in accordance with industry and legal standards.
Work toward and challenge daily key performance metrics while balancing competing priorities and providing a strong customer experience.
Perform other duties as assigned.
Use campaign offers, prospecting leads, service-to-sales conversations, and centers of influence to grow a personal book of business.
Use product knowledge and conversation skills to identify customer needs and recommend relevant solutions.
Coach others as a sales mentor.