Case Manager ($3000 Sign-on Bonus!!)

Neighborhood Service Organization•Detroit, MI

9h•Hybrid

About The Position

The Case Manager works under the direction of the assigned division supervisor to provide high-quality care to NSO clients. The role assesses, coordinates, plans, and implements client-centered care plans to support positive outcomes. It coordinates interdisciplinary care teams to maximize services and benefits, improve client satisfaction, treatment-plan compliance and medication adherence, and support access to benefits, stable housing, referrals, and entitlements. The position also aims to reduce emergency room utilization, inpatient admissions, and overall cost of care. This position follows a hybrid work schedule, contingent on meeting leadership-established productivity standards and agency needs. Remote work is permitted for part of the schedule, but staff must prioritize client needs and attend in-person appointments in the office or community when needed. The first 30 days are required in the office, with the possibility of an extension based on performance.

Requirements

Bachelor’s degree in a human services field.
At least 2 years of community-based mental health experience as a case manager.
At least 1 year of recent clinical experience in mental health or behavioral health.
For roles serving children, adolescents, and teens: 3 years of experience working with minors or 24 hours of child-specific training (CEUs) to qualify for CMHP certification as an MDHHS qualified provider.
Excellent typing skills and ability to navigate a Windows-based environment.
Experience using and navigating an electronic medical record (EMR).
Ability to use Microsoft Outlook, Teams, Word, and Excel.
Access to secure, high-speed internet and the ability to work remotely or in a hybrid role while protecting health information and maintaining HIPAA compliance.
Limited-licensure candidates must be eligible to sit for licensure and pass within 24 months of employment in social work, or meet the stated minimum of five eligible limited-licensure renewals.

Nice To Haves

Limited Licensed Social Worker (LLBSW or LLMSW) or Licensed Social Worker (LBSW or LMSW).
Certified Case Manager (CCM), or ability to obtain certification within 24 months of employment.
Background in community-based care, mental health, behavioral health, homecare, or managed-care case management.
Experience or knowledge of discharge planning, resolving healthcare disparities, urban populations, atypical home settings, and court-ordered mental health care.
Experience in utilization review, concurrent review, or coding.
Experience removing gaps in care, barriers, or other healthcare disparities.

Responsibilities

Complete case management workflows and document them promptly in the electronic medical record within policy timeframes.
Assess referrals to identify client and significant others’ needs, level of intensity, insurance benefits, and other resources.
Conduct in-person visits in clients’ homes or offices, or virtual calls, to assess current health status and engage clients.
Complete required documentation, including assessments and case plans or IPOS, within established timeframes and according to policy and procedure.
Collaborate with appropriate individuals in developing case plans or IPOS and maintain communication to support client outcomes.
Identify gaps or barriers in case plans or IPOS treatment plans.
Initiate client-focused case plans or IPOS and coordinate services, appointments, and care within required timeframes.
Make appropriate client-centered referrals to address access barriers, social determinants of health, or benefit needs.
Assess educational needs of clients, families, and healthcare team members; provide or develop teaching strategies or make referrals.
Provide client education to support self-management and clinical support on a range of health topics and conditions.
Monitor client progress toward treatment goals and objectives through ongoing face-to-face contact as directed by the Person-Centered Plan of Service.
Promote high-quality care by adhering to documentation, case management, and client satisfaction standards.
Collaborate with specialists, physicians, and medical or clinical directors across physical health, behavioral health, and substance abuse services; attend necessary on- or off-site meetings.
Review reports and trends related to compliance, medication adherence, outreach failures, emergency room utilization, and inpatient admissions, and monitor clients on an ongoing basis.
Support client compliance with treatment plans, provider visits, and medication regimens, while promoting self-care management and independence.
Facilitate and support client attendance at provider, clinic, and therapist appointments as needed.
Maintain compliance with company policies and procedures and applicable requirements of MDHHS, DWHIN, NSO, and relevant partner or contracting entities.
Coordinate with clients to ensure appropriate resources are recommended or obtained through qualifying benefits or entitlement services.
Consult when appropriate to ensure adequate client caseloads.