Personal Banker I (Full Time) - McKinney Redbud

PROSPERITY BANK•McKinney, TX

About The Position

The Personal Banker I performs a broad range of financial services, including opening and closing accounts, renewing time deposits, and assisting clients with account inquiries, maintenance, and problem resolution. The role explains and presents bank products and services, identifies sales and referral opportunities, and works toward sales production goals. In collaboration with the Teller Supervisor, the Personal Banker I helps develop, train, and motivate lobby associates to serve customers and cross-sell effectively. The position requires knowledge of deposit and loan products and services. The role maintains professional client relationships, protects the privacy of account information, and coordinates with banking center personnel and management. It also supports banking-center operations through account reviews, reporting and recordkeeping, Treasury Management support, year-end reporting, audits, and special projects. The position has no supervisory responsibilities. The schedule is 40 hours, with listed operating hours Monday through Friday, 7:15 a.m. to 6:15 p.m., and Saturday, 8:45 a.m. to 1:15 p.m.

Requirements

High school graduate or equivalent.
Zero to three years of new account experience.
Complete the Personal Banker Mentor Program or Personal Banker Learning Plan; complete the Teller Learning Plan if applicable.
Complete or understand training and procedures for caller identification and secure codes, BPM I–IV, DocuSign forms and templates, and when to use DocuSign.
Ability to open consumer and commercial checking and savings accounts, issue debit cards, and complete requested customer file maintenance.
Ability to clear DDA and denial exceptions and missing signature card items in a timely manner, and input debit card disputes.
Ability to offer bank products to customers, process check orders, and perform domestic wire transfers following the applicable training.
Ability to identify fraud situations and understand the applicable Risk Management I, II, and III training.
Ability to close accounts, handle service charge waiver approvals and weekly reporting, and support online banking.
Excellent communication and public relations skills.
Professional appearance and attitude.
Ability to operate related computer applications and business equipment, including a 10-key and telephone.
Solid math and bookkeeping abilities.
Ability to apply common sense to detailed instructions and resolve problems involving a few variables.
Ability to perform basic math, compute ratios and percentages using decimals, and interpret graphs.
Ability to read, write, and communicate effectively, including writing complex sentences with proper punctuation.
Physical capacity for sedentary work, sitting most of the time, and occasionally exerting 10 to 25 pounds of force.
Ability to talk, hear ordinary conversations, use finger dexterity and perform repetitive wrist, hand, and finger movements, and possess average visual acuity.

Responsibilities

Open, close, renew, and maintain checking, savings, time deposit, and individual retirement accounts, and assist with safe deposit boxes, savings bonds, credit cards, and basic consumer loans.
Explain bank products and services and help clients meet their financial needs.
Answer client questions and resolve problems by listening, gathering information, and obtaining answers.
Profile clients and use lead lists and other strategies to identify sales and referral opportunities and generate business.
Build and maintain effective, professional relationships with clients; respond to requests courteously and promptly.
Process new accounts and changes to existing accounts, including name, address, and product changes, while maintaining the privacy of customer account information.
Coordinate with area personnel and management, assist staff as needed, and keep the Banking Center Manager informed of activities and significant problems.
Complete required reports and records accurately and promptly, including daily logs and organizing logs for month-end review.
Attend meetings and training classes, which may be held on weekdays, evenings, and/or Saturdays.
Oversee annual year-end reporting and banking-center projects such as key box or safe deposit box key audits.
Review new accounts and data entry as needed to ensure accuracy.
Support Treasury Management with client accounts and services.
Actively and professionally sell bank products and services and meet sales production goals.
Perform related clerical duties and keep work areas clean, secure, and well maintained.
Complete specified banking processes, including account opening and maintenance, debit card issuance and disputes, DDA and denial exception clearing, check orders, domestic wire transfers, fraud identification, account closures, service charge waiver reporting, and online banking support.
Assist on the teller line if applicable.
Perform other duties as assigned by the Banking Center Manager.