Personal Banker I (Full Time) - McKinney Redbud

Prosperity Bank•McKinney, TX

10d

About The Position

The Personal Banker I provides a broad range of financial services, including opening and closing accounts, renewing time deposit accounts, and helping clients with account inquiries, maintenance, and problem resolution. The role presents and explains bank products and services, identifies client needs and sales or referral opportunities, and works toward sales production goals. It also collaborates with the Teller Supervisor to develop, train, and motivate lobby associates in customer assistance and cross-selling. The position requires extensive knowledge of deposit and loan products and services. The Personal Banker establishes professional relationships with clients and colleagues, maintains customer account privacy, and helps ensure accurate account records, reports, logs, and banking-center processes. The role may support Treasury Management with new client accounts and services, review new account data entry, assist with audits and special projects, and perform related clerical duties. This position has no supervisory responsibilities. The position requires a high school diploma or equivalent, good understanding of financial services and products, and zero to three years of new account experience. The schedule is Monday through Friday, 7:15 a.m. to 6:15 p.m., and Saturday, 8:45 a.m. to 1:15 p.m.; the position is 40 hours per week.

Requirements

High school graduate or equivalent.
Zero to three years of new account experience.
Good understanding of financial services and products provided.
Complete the Personal Banker Mentor Program or Personal Banker Learning Plan.
Complete the Teller Learning Plan, if applicable.
Understand the Caller Identification Process and secure code; training is offered by the Training Department.
Complete BPM Training I, II, III, and IV.
Understand when to use DocuSign and complete training on DocuSign forms and templates.
Ability to open consumer checking and savings accounts and commercial checking and savings accounts.
Ability to issue debit cards and complete requested customer file maintenance.
Ability to clear DDA exceptions timely and input debit card disputes.
Ability to offer bank products to customers, including cross-selling credit cards.
Complete Harland check order training.
Complete introduction to wires and domestic wire training.
Clear denial exceptions and missing signature card items timely.
Complete Risk Management I, II, and III to identify fraud situations.
Assist on the teller line, if applicable.
Understand service charge waivers requiring approval and the weekly report process.
Excellent communication and public relations skills.
Professional appearance and attitude.
Ability to operate related computer applications and business equipment, including a 10-key and telephone.
Solid math and bookkeeping abilities.
Ability to apply common-sense understanding to detailed but uninvolved instructions and solve problems involving a few variables.
Ability to perform basic math, use decimals to compute ratios and percentages, and draw and interpret graphs.
Ability to read and understand written information and communicate and write effectively in complex sentences.
Ability to perform sedentary work, mostly seated, with occasional exertion of up to 10 to 25 pounds.
Talking, average hearing and vision, finger dexterity, and repetitive wrist, hand, or finger movements are required.

Responsibilities

Present and explain bank products and services, helping clients meet their financial needs.
Open, close, and maintain checking, savings, time deposit, and individual retirement accounts; assist with safe deposit boxes, savings bonds, credit cards, and basic consumer loans.
Answer client questions and resolve problems by listening, gathering information, and finding answers.
Profile clients to identify sales opportunities and use lead lists and other strategies to generate additional business.
Promptly and professionally resolve client requests and questions; process new accounts and changes to existing accounts, including name, address, product, and other account maintenance.
Protect the privacy of customer account information and maintain the Bank’s professional reputation.
Assist area personnel and coordinate with management; keep the Banking Center Manager informed of activities and significant problems.
Complete required reports and records accurately and promptly, including daily logs and month-end log organization.
Attend meetings and training that may occur on weekdays, evenings, or Saturdays.
Oversee annual year-end reporting and banking-center special projects, including key box or safe deposit box key audits.
Review new account and data entry for accuracy as needed.
Support Treasury Management with new accounts and services for clients.
Actively sell bank products and services, identify opportunities to meet sales production goals, and cross-sell products.
Perform related clerical duties as needed and ensure work areas are clean, secure, and well maintained.
Complete assigned banking and service tasks, including account opening and closing, debit card issuance, customer file maintenance, DDA and denial exception clearing, debit card dispute input, check orders, domestic wire transfers, missing signature card follow-up, service charge waiver processing, and online banking support.