Personal Banker I

Citizens State Bank•Hartford City, IN

25d

About The Position

The Personal Banker I provides a full range of personalized banking services to retail customers, supporting ongoing customer relationships through financial counseling, lending, and assistance with other financial needs. The role discusses customers’ personal financial needs and recommends ways the bank can meet them. The Personal Banker is expected to be approachable, friendly, and accommodating, build enthusiasm among the team, listen to customers and coworkers, and serve others through their work. The position responds to customer inquiries, resolves difficult transactions and situations, promotes appropriate bank products and services, and provides ongoing account relationship support. It also handles deposits, withdrawals, checks, cash, and balancing cash drawers; helps customers with ATM machines; evaluates prospective customers’ needs; and opens deposit accounts. The banker may refer and schedule customers with Home Loan Originators or Business Development officers and educate customers about home loan products. The role requires a high school diploma, completion of the CSB PB Career Path training courses, and satisfactory training and compliance with applicable bank policies and regulations. Previous banking or customer service experience is preferred. The position also requires maintaining a clean work area and professional attire and becoming a certified digital banking expert.

Requirements

High school diploma.
Successful completion of the CSB PB Career Path training courses.
Satisfactorily complete training for bank policies and regulatory compliance applicable to the position.
Become a certified digital banking expert.
Previous banking experience or customer service experience is preferred.

Nice To Haves

Previous banking experience.
Previous customer service experience.

Responsibilities

Respond promptly to customer inquiries and requests and resolve difficult customer transactions and situations.
Promote and cross-sell bank products and services based on customer needs.
Provide ongoing relationship servicing by informing and advising customers about the status or enhancements of current accounts.
Suggest resolutions for account disputes and other account activity.
Answer telephone calls, take messages, provide information, and direct calls to appropriate staff.
Follow established security procedures and safeguard confidential customer information.
Assist customers with ATM machines as needed.
Generate new business to help meet office profitability goals.
Accept checks and cash for deposit, verify deposit amounts, examine checks for endorsement and negotiability, and enter transactions into bank records as needed.
Cash checks and make account payments or withdrawals after verifying signatures and customer account balances.
Inspect checks, bonds, money orders, and savings withdrawals to determine negotiability and examine checks to verify endorsements and other information.
Balance currency, coin, and checks in cash drawers at the end of shifts and calculate daily transactions.
Listen to customers’ needs, explain relevant bank products and services, and make referrals that can enhance their banking relationships.
Evaluate prospective customers’ needs and offer appropriate financial products and services.
Prepare and compile information to open new deposit accounts, including signature cards, new account sheets, check orders, direct deposit, and automatic bill pay.
Handle Certificate of Deposit openings, closings, deposits, and partial withdrawals, as well as IRA openings, distributions, and contributions.
Refer customers to and schedule appointments with Home Loan Originators or Business Development officers, and educate customers about home loan products.
Complete all duties of a Personal Banker.
Complete the CSB PB Career Path training courses, required bank policy and regulatory compliance training, and certification as a digital banking expert.
Keep the work area clean and maintain professional attire.