Personal Banker I

LONE STAR NATIONAL BANK•Pharr, TX

13d•Onsite

About The Position

The Personal Banker supports customers with routine banking needs by opening accounts, processing transactions, and ensuring documentation and regulatory requirements are completed accurately. The position emphasizes operational execution, compliance, and service quality while providing a positive customer experience. The Personal Banker applies sound judgment within established guidelines and supports branch operations through consistent, accurate banking activities. The role may include cross-training in other departments and rotating between banking centers as needed. It reports to the Banking Center Manager and does not oversee other positions. The position requires a high school diploma or GED and at least one year of financial services industry experience. A bachelor’s degree in business, marketing, or a related field is preferred. Bilingual English and Spanish skills are required. The position is located at the Pharr – 1st Floor banking center in Pharr, Texas. Flexible hours are required, including Monday through Friday and a rotating Saturday schedule, as business needs dictate. Telecommuting and working from home are not permitted.

Requirements

High school diploma or GED.
At least one year of financial services industry experience.
Bilingual in English and Spanish.
Ability to retain and apply detailed procedural and regulatory information.
Strong attention to detail, accuracy, and accountability.
Ability to learn and adapt to new information, procedures, and technology platforms.
Proficiency with personal computers and Microsoft Office applications, including Word, Excel, and Outlook.
Ability to work flexible hours, including Monday through Friday and a rotating Saturday schedule, as business needs dictate.

Nice To Haves

Bachelor’s degree in business, marketing, or a related field.
Thorough understanding of corporate business account documentation and consumer loan documentation, including proficiency with BSA and CIP.

Responsibilities

Create a welcoming environment and communicate professionally and effectively with customers and team members.
Deliver high-quality customer service and use critical thinking and problem-solving skills to identify or resolve customers’ financial needs.
Open new accounts, including all types of accounts and credit cards, and cross-sell bank products and services, including self-service banking options such as ATM and mobile banking.
Complete account documentation, disclosures, and regulatory requirements, including BSA and CIP requirements, accurately and in accordance with policy.
Follow internal controls, security, audit, risk-control, and loss-prevention standards; report suspicious or unusual customer activity according to Bank policy.
Contribute to banking center and individual sales and referral goals by cross-selling and referring customers with complex needs to bank business partners.
Assist the teller line as needed to maintain branch service flow.
Participate in job-specific training and other Bank training programs, including mandatory and regulatory compliance training.
Maintain current knowledge of applicable federal and state laws, regulations, Bank policies, and procedures, including requirements related to BSA, OFAC, the USA Patriot Act, CIP, and AML.
Perform other related duties as assigned, including cross-training or rotating between banking centers as needed.
Maintain punctuality and regular attendance in accordance with workplace expectations.