Personal Banker I

Lone Star National Bank•Rio Grande City, TX

7d•Onsite

About The Position

The Personal Banker supports customers with routine banking needs, including opening accounts and processing transactions, while ensuring that documentation and regulatory requirements are completed accurately. The role emphasizes operational execution, compliance, and service quality, and uses sound judgment within established guidelines to support branch operations and provide a positive customer experience. The position may require cross-training in other departments and rotation between banking centers as needed. The Personal Banker reports to the Banking Center Manager and does not oversee other positions. Employees must attend required training and complete applicable online regulatory compliance courses. Telecommuting and working from home are not permitted.

Requirements

High school diploma or GED.
At least one year of financial services industry experience.
Bilingual proficiency in English and Spanish.
Ability to retain and apply detailed procedural and regulatory information.
Strong attention to detail, accuracy, and accountability.
Ability to learn and adapt to new information, procedures, and technology platforms.
Proficiency with personal computers and Microsoft Office applications, including Word, Excel, and Outlook.
Ability to work flexible hours, including Monday through Friday and a rotating Saturday schedule, as business needs dictate.
Ability to attend mandatory training and complete applicable regulatory compliance courses.

Nice To Haves

Bachelor's degree in business, marketing, or a related field.
Thorough understanding of corporate business account documentation and consumer loan documentation, including proficiency with BSA and CIP.

Responsibilities

Create a welcoming environment and communicate professionally and effectively with customers and team members.
Deliver high-quality customer service and demonstrate a commitment to service excellence.
Use critical thinking and problem-solving to resolve customer needs and identify financial solutions.
Complete account documentation, disclosures, and regulatory requirements, including BSA and CIP, accurately and according to policy.
Follow procedures, internal controls, security requirements, and audit standards to mitigate risk.
Provide customer service including opening new accounts and credit cards, and cross-selling bank products and services such as ATM and mobile banking.
Contribute to banking center and individual sales and referral goals by cross-selling and referring customers with complex needs to appropriate bank business partners.
Assist the teller line as needed to maintain branch service flow.
Participate in job-specific and other required bank training programs.
Maintain knowledge of risk controls and loss prevention, and report suspicious or unusual customer activity according to bank policy.
Maintain knowledge of and comply with applicable federal and state laws, regulations, bank policies, procedures, and audit controls, including BSA, OFAC, the USA Patriot Act, CIP, and AML requirements.
Perform other related duties as assigned, including cross-training or rotating between banking centers as needed.
Maintain punctuality and regular attendance and follow the bank's attendance procedures.