Personal Banker I (Full Time) - Gonzales

PROSPERITY BANK•Gonzales, TX

About The Position

The Personal Banker I performs a broad range of financial services, including opening and closing accounts, renewing time deposit accounts, and assisting clients with account inquiries, maintenance, and problem resolution. The role requires knowledge of deposit and loan products and services, identifying sales and referral opportunities, and working toward sales goals. In collaboration with the Teller Supervisor, the role also helps develop, train, and motivate lobby associates to serve customers and cross-sell bank products and services. The position builds and maintains professional client relationships, protects account privacy, and coordinates with banking center personnel and management. Duties include processing new and existing account changes, reviewing new-account data entry for accuracy, supporting Treasury Management, maintaining daily logs and reports, assisting with audits and special projects, and keeping work areas clean and secure. The role has no supervisory responsibilities.

Requirements

High school graduate or equivalent.
Zero to 3 years of new account experience.
Good understanding of financial services and products.
Complete the Personal Banker Mentor Program or Personal Banker Learning Plan.
Complete the Teller Learning Plan, if applicable.
Understand the Caller Identification Process and Secure code; training is offered by the Training Department.
Complete BPM Training I, II, III, and IV.
Understand when to use DocuSign and complete training on DocuSign forms and templates.
Be able to open consumer and commercial checking and savings accounts; issue debit cards; and complete requested customer file maintenance.
Be able to clear DDA and denial exceptions, and missing signature card items, timely.
Be able to input debit card disputes and process domestic wire transfers after the applicable introductory and domestic wire training.
Be able to offer bank products to customers, including cross-selling credit cards, and complete check orders after Harland check order training.
Complete Risk Management I, II, and III training to identify fraud situations.
Assist on the teller line, if applicable, and perform account closures, service-charge waivers requiring approval, online banking duties, and other duties assigned by the Banking Center Manager.
Excellent communication and public relations skills.
Professional appearance and attitude.
Ability to operate related computer applications and business equipment, including a 10-key and telephone.
Solid math and bookkeeping abilities.
Ability to apply common-sense reasoning to detailed but uninvolved instructions and problems involving a few variables.
Ability to perform basic math, use decimals to compute ratios and percentages, and draw and interpret graphs.
Ability to communicate and write clearly using complex sentences, proper punctuation, and good vocabulary.
Able to hear ordinary conversations and receive normal information.
Able to perform finger-dexterity and repetitive wrist, hand, and finger movements, and use average visual acuity to prepare or inspect documents or operate machinery.
Sedentary work involving sitting most of the time and occasionally exerting up to 10 to 25 pounds of force.

Responsibilities

Present and explain bank products and services, and assist clients with financial needs, including checking, savings, time deposit, and individual retirement accounts, safe deposit boxes, savings bonds, credit cards, and basic consumer loans.
Answer client questions, resolve problems, profile clients for sales opportunities, and use lead lists and other strategies to generate business.
Receive and process new accounts and account changes, including name, address, and product changes, while maintaining the privacy of customer account information.
Resolve client requests promptly, courteously, and professionally, and maintain the Bank’s professional reputation.
Assist area personnel, keep the Banking Center Manager informed of activities and significant problems, and complete required reports and records accurately and promptly.
Attend meetings and training that may occur on weekdays, evenings, and/or Saturdays.
Oversee annual year-end reporting and banking-center special projects, such as key box or safe deposit box key audits.
Review new-account and data-entry work for accuracy as needed; support Treasury Management with new accounts and client services.
Ensure daily logs are completed correctly and organized at month-end for review.
Actively sell bank products and services and meet sales production goals.
Perform related clerical duties and ensure work areas are clean, secure, and well maintained.
Complete assigned account, card, payment, exception, fraud-identification, online-banking, and other banking duties and training requirements.