Personal Banker I (Full Time) - Converse

PROSPERITY BANK•Converse, TX

About The Position

The Personal Banker I provides a broad range of financial services, including opening, closing, renewing, and maintaining deposit accounts; assisting clients with account inquiries and problem resolution; and supporting customers’ financial needs. The role requires extensive knowledge of deposit and loan products and services, identification of sales and referral opportunities, and working toward sales production goals. In collaboration with the Teller Supervisor, the role also helps develop, train, and motivate lobby associates in customer service and cross-selling. This position has no supervisory responsibilities. The Personal Banker establishes professional relationships with clients and colleagues, protects customer account privacy, maintains the Bank’s professional reputation, and supports banking-center operations through account reviews, reporting, audits, Treasury Management support, and other assigned duties. The position may assist on the teller line, if applicable, and performs related clerical duties while helping keep work areas clean, secure, and well maintained.

Requirements

High school graduate or equivalent.
Zero up to 3 years of new account experience.
Complete the Personal Banker Mentor Program or Personal Banker Learning Plan; complete the Teller Learning Plan if applicable.
Complete training in the Caller Identification Process and Secure Code, BPM Training I–IV, and DocuSign forms, templates, and appropriate usage.
Ability to open consumer and commercial checking and savings accounts, issue debit cards, and complete requested customer file maintenance.
Ability to clear DDA and denial exceptions timely, handle missing signature cards timely, and process debit card disputes.
Ability to cross-sell bank products, process check orders using Harland check order training, and handle domestic wire transfers following the applicable introduction and training.
Ability to identify fraud situations and complete Risk Management I–III training.
Ability to close accounts, handle service charge waiver requests requiring approval, and complete the weekly report.
Knowledge of online banking.
Excellent communication and public relations skills.
Professional appearance and attitude.
Ability to operate related computer applications and business equipment, including a 10-key and telephone.
Solid math and bookkeeping abilities.
Ability to perform basic math, use decimals to compute ratios and percentages, and draw and interpret graphs.
Ability to follow detailed but uninvolved instructions and address problems involving a few variables.
Ability to read and write effectively and communicate using complex sentences with good vocabulary.

Responsibilities

Open, close, renew, and maintain checking, savings, time deposit, and individual retirement accounts; assist with safe deposit boxes, savings bonds, credit cards, and basic consumer loans.
Answer client questions and resolve problems by listening, gathering information, and securing answers.
Profile clients, identify sales and referral opportunities, use lead lists and other strategies to generate business, and meet sales production goals.
Present and explain Bank products and services to clients and assist with their financial needs.
Establish and maintain effective, professional relationships with clients; respond to requests promptly, courteously, and professionally.
Process new client accounts and requested changes to existing accounts, including name, address, and product changes, while maintaining the privacy of account information.
In collaboration with the Teller Supervisor, help develop, train, and motivate lobby associates to assist customers and cross-sell products and services.
Coordinate with area personnel and management, assist staff as needed, and keep the Banking Center Manager informed of activities and significant problems.
Complete required reports and records accurately and promptly; ensure daily logs are completed and organize them at month-end.
Oversee annual year-end reporting and banking-center projects, such as key box or safe deposit box key audits.
Review new accounts and data entry as needed to ensure accuracy and support Treasury Management with new client accounts and services.
Attend meetings and training classes, which may be held on weekdays, evenings, and/or Saturdays.
Perform related clerical duties and other duties as assigned; maintain clean, secure, and well-maintained work areas.
Assist on the teller line, if applicable.