Personal Banker I (Full Time) - Converse

PROSPERITY BANK•Converse, TX

About The Position

The Personal Banker I performs a broad range of financial services, including opening and closing accounts, renewing time deposit accounts, and assisting clients with inquiries, account maintenance, and problem resolution. The role presents and explains bank products and services, identifies client needs and sales opportunities, and works toward sales production goals. It also supports lobby associates in collaboration with the Teller Supervisor by helping them develop, train, and motivate associates to assist customers and cross-sell bank products and services. The position establishes professional relationships with clients, maintains the privacy of account information, and coordinates with banking center personnel and management. Additional work includes reviewing account data for accuracy, supporting Treasury Management with client accounts and services, completing and organizing daily logs, handling reports and audits, performing clerical duties, and keeping work areas clean and secure. This role has no supervisory responsibilities.

Requirements

High school graduate or equivalent.
Zero up to 3 years of new account experience.
Good understanding of financial services and products provided.
Complete the Personal Banker Mentor Program or Personal Banker Learning Plan.
Complete the Teller Learning Plan, if applicable.
Understand the Caller Identification Process and Secure code; training is offered by the Training Department.
Complete BPM Training I, II, III, and IV.
Understand when to use DocuSign and complete training on DocuSign forms and templates.
Be able to open consumer and commercial checking and savings accounts, issue debit cards, and complete customer file maintenance.
Be able to clear DDA and denial exceptions, clear missing signature card items, and input debit card disputes.
Be able to offer bank products to customers, including cross-selling credit cards.
Complete Harland check order training.
Complete the introduction to wires and domestic wire training.
Complete Risk Management I, II, and III to identify fraud situations.
Be able to close accounts, process service charge waiver requests requiring approval, and use online banking.
Excellent communication and public relations skills.
Professional appearance and attitude.
Ability to operate related computer applications and business equipment, including a 10-key and telephone.
Solid math and bookkeeping abilities.

Responsibilities

Present and explain bank products and services and help clients meet their financial needs.
Open, close, and maintain checking, savings, time deposit, and individual retirement accounts; assist with safe deposit boxes, savings bonds, credit cards, and basic consumer loans.
Answer client questions and resolve problems by listening, gathering information, and securing answers.
Profile clients, use lead lists and other strategies to generate business, and identify sales and referral opportunities.
Process new accounts and changes to existing accounts, including name, address, and product changes, while protecting customer account privacy.
Resolve client requests promptly, courteously, and professionally and maintain the Bank’s professional reputation.
Assist area personnel and keep the Banking Center Manager informed of area activities and significant problems.
Complete reports and records accurately and promptly, including daily logs and month-end log organization.
Attend meetings and training classes that may take place on weekdays, evenings, or Saturdays.
Oversee annual year-end reporting and banking-center-level projects, such as key box or safe deposit box key audits.
Review new account and data entry for accuracy as needed and support Treasury Management with client accounts and services.
Actively sell bank products and services and meet sales production goals.
Perform related clerical duties and ensure work areas are clean, secure, and well maintained.
Assist on the teller line, if applicable.