Personal Banker I (Full Time) - Gonzales

PROSPERITY BANK•Gonzales, TX

About The Position

The Personal Banker I performs a broad range of financial services, including opening and closing accounts, renewing time deposits, and helping clients with account inquiries, maintenance, and problem resolution. The role presents and explains bank products and services, identifies client needs and sales or referral opportunities, and works to meet sales production goals. It requires knowledge of deposit and loan products and services. In collaboration with the Teller Supervisor, the position helps develop, train, and motivate lobby associates to serve customers and cross-sell bank products and services. The banker builds and maintains professional client relationships, protects confidential account information, supports Treasury Management with client accounts and services, and helps maintain accurate banking-center records, logs, reports, and account data. The role also performs clerical duties, assists area personnel as needed, and maintains clean, secure, and well-maintained work areas. The position requires a high school graduate or equivalent and zero to three years of new account experience. Candidates must complete the Personal Banker Mentor Program or Personal Banker Learning Plan, and the Teller Learning Plan if applicable. The job requires strong communication and public relations skills, a professional appearance and attitude, basic math and bookkeeping ability, and the ability to use related computer applications and business equipment, including 10-key and a telephone. Work is sedentary most of the time, with occasional exertion of 10 to 25 pounds. The role involves frequent talking, finger dexterity, and repetitive wrist, hand, or finger movements.

Requirements

High school graduate or equivalent.
Zero to three years of new account experience.
Complete the Personal Banker Mentor Program or Personal Banker Learning Plan; complete the Teller Learning Plan if applicable.
Complete required training in caller identification and secure code, BPM I–IV, DocuSign forms and templates, consumer and commercial account opening, debit card issuance and disputes, customer file maintenance, DDA and denial exception clearing, credit card cross-selling, Harland check orders, domestic wire transfers, missing signature cards, fraud identification (Risk Management I–III), and service charge waivers.
Good understanding of financial services and products provided.
Excellent communication and public relations skills.
Professional appearance and attitude.
Ability to operate related computer applications and business equipment, including 10-key and a telephone.
Solid math and bookkeeping abilities.
Ability to carry out detailed but uninvolved instructions and address problems involving a few variables.
Ability to perform basic math, use decimals to compute ratios and percentages, and draw and interpret graphs.
Ability to read and write effectively and communicate in complex sentences.
Physical ability to perform sedentary work, sit most of the time, and occasionally exert 10 to 25 pounds of force.
Ability to talk frequently and accurately convey detailed or important information; average hearing and visual ability; finger dexterity and frequent repetitive wrist, hand, or finger movements.

Responsibilities

Open, close, and maintain checking, savings, time deposit, and individual retirement accounts; support safe deposit boxes, savings bonds, credit cards, and basic consumer loans.
Answer client questions and resolve problems by listening, gathering information, and finding answers.
Profile clients and identify opportunities to sell or refer bank products and services; use lead lists and other strategies to generate business and meet sales goals.
Establish and maintain effective, professional relationships with clients and area personnel.
Process new accounts and account changes, including name, address, and product changes; maintain the privacy of customer account information.
Assist area personnel as needed and keep the Banking Center Manager informed of activities and significant problems.
Complete required reports and records accurately and promptly; ensure daily logs are correct and organized for month-end review.
Attend meetings and training classes, which may occur on weekdays, evenings, or Saturdays.
Oversee annual year-end reporting and banking-center projects, such as key box or safe deposit box key audits.
Review new account and data-entry work as needed for accuracy.
Support Treasury Management with new client accounts and services.
Actively and professionally sell bank products and services and meet sales production goals.
Perform related clerical duties and keep work areas clean, secure, and well maintained.
Complete assigned banking tasks, including consumer and commercial account opening, debit card issuance, customer file maintenance, DDA exception clearing, debit card disputes, credit card offers, check orders, domestic wire transfers, denial exception clearing, missing signature card follow-up, fraud identification, account closures, service charge waiver processes, and online banking support.
Assist on the teller line if applicable.