Personal Banker I

First Community Bank•Pulaski, VA

About The Position

The Personal Banker I provides accurate information about the Bank’s products and services, responds to customer inquiries, resolves complaints, and contributes to the Bank’s goals while protecting its image. The role builds customer relationships, recommends suitable banking products and account options, supports customers with in-person and digital banking, opens and services accounts, and makes qualified referrals to banking partners. It also includes consumer loan support, teller transactions, branch operations, marketing campaigns, and required training. In some markets, the position may include cash vault duties such as balancing the vault, preparing currency shipments, ordering currency, and resolving teller outages.

Requirements

High school diploma or equivalent.
One to five years of banking experience.
Effective listening skills, including listening without interruption, understanding others, and offering relevant solutions or contributions.
Patience and willingness to help others solve problems while maintaining a positive attitude.
A proven record of outstanding customer service.
Demonstrated proficiency with banking platforms and common office software and systems.
Strong verbal and written communication skills.
Excellent negotiation skills and ability to influence people.
Strong attention to detail.
Ability to lift up to 25 pounds occasionally and stand for extended periods.
Ability to sit in front of a computer for extended periods.
Ability to travel as needed.

Responsibilities

Build cordial customer relationships, respond promptly to inquiries, and resolve customer problems.
Inform customers about banking products and suggest products suited to their needs.
Provide account information, including balances, status, and check or payment clearing history.
Comply with Bank policies, procedures, and regulatory guidelines, and protect confidential customer information.
Provide prompt assistance to improve customers’ banking experience and resolve banking challenges.
Conduct checking sales presentations, recommend appropriate accounts, and ask for customers’ business.
Introduce customers to the Tell-A-Friend program and distribute coupons with an explanation.
Explain in-person and digital banking options and help customers select their preferred channels.
Promote and personally use the Bank’s customer convenience channels to support retail and business clients.
Open new accounts and service existing accounts according to operational procedures; obtain and archive required documentation.
Minimize deposit exceptions and promptly address documentation issues to reduce the risk of account closure.
Make qualified referrals to Wealth, Mortgage, Commercial, and Treasury Services partners.
Perform branch operational duties as assigned by the Branch Manager.
Participate in marketing and awareness campaigns to create and grow the customer base.
Consult customers on consumer loan options and terms, process applications accurately, discuss debt ratios and consumer reports, and obtain required documentation for non-real-estate consumer loans.
Resolve outstanding lien-perfection items promptly when a lien is not perfected on time.
Serve as a teller by maintaining a cash drawer and accurately and courteously processing deposits, check cashing, cash advances, loan payments, and other teller transactions.
Complete assigned training within expected timeframes.
In some markets, balance the cash vault at day end, complete vault and currency logs, enter totals into Silverlake Teller, and close out the business day.
In some markets, prepare currency and coin shipments and place weekly currency orders according to procedures.
In some markets, enter teller outages into the OWL electronic workflow, confirm the balance matches the general ledger, and review and note the teller over/short report in Synergy daily, ensuring outages are cleared or corrected.
Support the Bank’s mission, vision, and values, uphold its Standards of Conduct, and perform the duties in the job description.